All Research

Drive Customer Convenience by Enabling Text-Based Customer Support – Phase 3: Create Customer Service Workflows for Text-Based Support

Read this phase for an overview of customer service workflows and escalation policies, as well as risk mitigation considerations.

Text-Based Customer Support TCO Tool

Use the Text-Based Customer Support TCO Tool to help determine if one or more use cases for text-based support make sense for your organization to pursue.

Text-Based Customer Support Acceptable Use Policy

Use the Text-Based Customer Support Acceptable Use Policy to mitigate risks by clearly communicating expectations for both effective and ineffective (or prohibited use) of...

Set a Strategic Course of Action for the PMO in 100 Days

New PMOs frequently suffer from poorly defined mandates and a lack of leadership vision. Don’t flounder in your new role as PMO director. Hit the ground running to...

Set a Strategic Course of Action for the PMO in 100 Days – Executive Brief

Read this concise Executive Brief to discover how new PMO leaders can make the most of their first 100 days in office.

Set a Strategic Course of Action for the PMO in 100 Days – Phases 1-4

Use this storyboard to communicate a strategic vision for your PMO, get the right people behind you, and establish buy-in for a long-term PPM strategy. All in 100 days.

Set a Strategic Course of Action for the PMO in 100 Days – Phase 1: Survey the Project Landscape

Success in your new role as PMO leader depends on getting to know what you don’t know, quickly. Use this phase to get up to speed quickly on key PMO considerations.

Mission Identification and Inventory Tool

Use this tool to help survey PMO sponsors and keep track of your PPM resources and tools.

PMO Director First 100 Days Timeline

Use the MS Project or Excel template to outline the high-level timeline and major milestones for your first 100 days in the PMO.

Set a Strategic Course of Action for the PMO in 100 Days – Phase 2: Gather PMO Requirements

The path to understanding your PMO’s role runs through a labyrinth of stakeholder expectations. Use this phase to help perform a thorough stakeholder outreach exercise to...

Drive Customer Convenience by Enabling Text-Based Customer Support – Phase 3: Create Customer Service Workflows for Text-Based Support Read this phase for an overview of customer service workflows and escalation policies, as well as risk mitigation considerations.
Text-Based Customer Support TCO Tool Use the Text-Based Customer Support TCO Tool to help determine if one or more use cases for text-based support make sense for your organization to pursue.
Text-Based Customer Support Acceptable Use Policy Use the Text-Based Customer Support Acceptable Use Policy to mitigate risks by clearly communicating expectations for both effective and ineffective (or prohibited use) of...
Set a Strategic Course of Action for the PMO in 100 Days New PMOs frequently suffer from poorly defined mandates and a lack of leadership vision. Don’t flounder in your new role as PMO director. Hit the ground running to...
Set a Strategic Course of Action for the PMO in 100 Days – Executive Brief Read this concise Executive Brief to discover how new PMO leaders can make the most of their first 100 days in office.
Set a Strategic Course of Action for the PMO in 100 Days – Phases 1-4 Use this storyboard to communicate a strategic vision for your PMO, get the right people behind you, and establish buy-in for a long-term PPM strategy. All in 100 days.
Set a Strategic Course of Action for the PMO in 100 Days – Phase 1: Survey the Project Landscape Success in your new role as PMO leader depends on getting to know what you don’t know, quickly. Use this phase to get up to speed quickly on key PMO considerations.
Mission Identification and Inventory Tool Use this tool to help survey PMO sponsors and keep track of your PPM resources and tools.
PMO Director First 100 Days Timeline Use the MS Project or Excel template to outline the high-level timeline and major milestones for your first 100 days in the PMO.
Set a Strategic Course of Action for the PMO in 100 Days – Phase 2: Gather PMO Requirements The path to understanding your PMO’s role runs through a labyrinth of stakeholder expectations. Use this phase to help perform a thorough stakeholder outreach exercise to...

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