Job Description:
The problem management team needs a leader who will coordinate its activity. Use this template to outline the problem manager's responsibilities, including:
Use this template as part of the full blueprint, Incident and Problem Management.
Incident Manager
Use this template to outline the incident manager's role and responsibilities, including required duties, education, and experience. While the incident manager may not always be a full-time role, it is, nevertheless, a distinct one.Service Desk Technician I
The Level I Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end-user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations.Stakeholder Analysis Tool
Use this tool to help you map concerns to the relevant stakeholders, and plan IT department effort.