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Use this blueprint as a guide to help you identify ways to improve your service desk.
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Use this maturity assessment to set a baseline and identify areas of focus based on level of current and target maturity.
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Use this template as the base to build out your standard operating procedures, to quickly inform new team members or contractors of your support approach.
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Use this categorization scheme as an example of asset-based categories, resolution codes, and statuses.
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Use this template as a starting point for building out an improvement plan in presentation format.
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Use this template to identify and classify important factors affecting your ability to deliver on outcomes.
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Use this tool to determine how to facilitate a transfer of knowledge between a role incumbent and a successor of a critical role.
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This tool provides a basic framework to identify, measure, monitor, and report the risk associated with your important vendors.
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This compendium contains nine essential tools and templates to help you build and run your vendor management initiative.
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This tool helps you objectively determine which vendors are the most important vendors to your organization, from a vendor management perspective.
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