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Learn how to set up a customer feedback program for your service desks.
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A tool to calculate the sample size needed for your survey.
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Use this template to design or write your transactional (ticket) satisfaction survey.
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This template will help you map out the step-by-step process to review collected feedback from your end-user satisfaction surveys, analyze the data, and act on it.
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Understand how and why to measure customer satisfaction with the service desk, then design both a transactional and relationship survey to collect feedback, and build a...
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This is a step-by-step document that walks you through how to prepare an IT department to embrace innovation to support the organization’s digital initiatives.
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This monthly recording covers topics such as cyberthreat and regulatory trends, nation states, cybercriminals, hacktivists campaigns, data breaches, control strategies, and...
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Enterprise storage has evolved with more options than ever. The traditional storage vendors are not alone in the market and the solutions they offer are no longer...
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Enterprise storage has evolved with more options than ever. Understand the building blocks of storage so you can select the best solution. Look to existing use cases to...
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The need for fundamental systems transformation grows daily throughout financial services. Increasing competition and rapidly rising customer service expectations continue...
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