Tools

Enterprise Service Management Assessment Tool Action Plan Guide

This tool will help you identify action items needed to improve your organization's culture, governance skills, and tools with respect to enterprise service management. Use...

Enterprise Service Management Action Plan Tool

This tool will help you combine the various activities throughout the blueprint, Develop a Plan to Pilot Enterprise Service Management, to create an action plan for...

Employee Value Proposition (EVP) Scorecard

Before finalizing the EVP, it is important to validate your overarching statement with internal and external audiences to ensure the message meets the necessary criteria...

IT Operations Center Prerequisites Assessment Tool

This tool assesses base IT Operations processes prerequisites.

IT Operations Center Continual Improvement Tracker

Use this tool to track metrics for continual improvement.

IT Operations Center Gap and Initiative Tracker

Use this tool to record gaps and KPIs along with potential initiatives for improvement.

IT Operations Center Initiative Prioritization Tool

Use this tool to prioritize initiatives, taking into account resourcing capacity.

Data Retention Schedule Tool – GDPR

Use this tool to dynamically document all data that is retained by the organization, how long it will be stored, and other details.

PLM Requirements Picklist Tool

Leverage Info-Tech's PLM Requirements Picklist Tool to collect requirements in alignment with the major functional areas of PLM.

Service Desk Continual Improvement Roadmap

Use this tool to identify opportunities for improvement, both quick wins and longer-term major projects.
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