IT Incident Runbook Prioritization Tool

Author(s): Allison Kinnaird

Follow the instructions to finalize the prioritization:

  • Adjust the weightings based on your needs.
  • Assess the frequency and impact of each incident, taking into account the functional impact, informational impact, and recoverability effort.
  • Use the final prioritized list to select the incidents requiring detailed runbooks.

Tags

Incident, incident management, outage, outage management, root cause analysis, RCA, IT Incident, handling unplanned outages, incident ticket, prioritizing incidents, Incident SLA, runbook, incident runbook, incident response, timely resolution

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