Templates & Policies
Topics
Cheat Sheet: Service Desk Written CommunicationUse this cheat sheet in conjunction with the Customer Service Training for the Service Desk training deck to review the key points covered in the training on communicating... |
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Cheat Sheet: Service Desk CommunicationUse this cheat sheet in conjunction with the Customer Service Training for the Service Desk training deck to review the key points covered in the training on listening and... |
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Digital Product Strategy Supporting WorkbookUse this workbook to capture the results from a number of exercises in this blueprint. |
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Digital Product Strategy TemplateUse this template to help you define, detail, and make a reality your strategy in support of your digital product vision. |
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Service Desk Roles and Responsibilities GuideThe service desk will function more efficiently when agents know their roles and responsibilities and they are communicated with stakeholders. |
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Business-Managed Applications Communication TemplateThis document, associated with the blueprint Embrace Business-Managed Applications, will help you communicate the value of business-managed applications and your approach... |
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Service Desk Standard Operating ProcedureThis template is designed to help service managers kick-start the standardization of service desk processes. |
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Knowledgebase Article TemplateAn accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if available),... |
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Service Definition ChecklistNon-IT stakeholders interested in participating in an extension of the service desk will turn to IT for guidance. |
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Security Compliance Process TemplateUse this template to help document your information security compliance management program. |
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