Templates & Policies

Service Desk Staffing Stakeholder Presentation

Use this template to document the justification for addressing service desk staffing, the results of your analysis, and your next steps.

Service Desk Staffing Calculator

Use this tool to help you estimate the number of resources required to support your demand over time.

Infra & Ops Metrics Executive Presentation

Leverage this template to create a communication tool after implementing your Infra & Ops metrics program, and use it when meeting with the CEO, CIO, and business leads.

Infra & Ops Metrics Program Roles & Responsibilities Guide

Use this RACI chart to outline metrics program roles and responsibilities at your organization.

Quarterly Metrics Review With the CIO

Use this template to create metrics reports as part of quarterly capacity management/planning review meetings with your CIO and other senior IT management.

Weekly Metrics Review With Your Staff

Provide this template to your senior staff who will be providing metrics data for discussion at weekly status meetings.

Ransomware Readiness Summary Presentation Template

Summarize your organization's current readiness and present a prioritized project roadmap to improve ransomware prevention and recovery capabilities.

Workbook: Equip Managers to Adopt Inclusive Leadership Behaviors

Use the participant workbook as a resource for participants to reference during and after the Equip Managers to Adopt Inclusive Leadership Behaviors training session.

Diversity & Inclusion Initiatives Catalog

Use this catalog to evaluate and select an appropriate mixture of D&I approaches to address the needs to the department and its employees.

Inclusive Work Practices Template

Use this template to evaluate and customize work practices with leaders.

Service Desk Staffing Stakeholder Presentation Use this template to document the justification for addressing service desk staffing, the results of your analysis, and your next steps.
Service Desk Staffing Calculator Use this tool to help you estimate the number of resources required to support your demand over time.
Infra & Ops Metrics Executive Presentation Leverage this template to create a communication tool after implementing your Infra & Ops metrics program, and use it when meeting with the CEO, CIO, and business leads.
Infra & Ops Metrics Program Roles & Responsibilities Guide Use this RACI chart to outline metrics program roles and responsibilities at your organization.
Quarterly Metrics Review With the CIO Use this template to create metrics reports as part of quarterly capacity management/planning review meetings with your CIO and other senior IT management.
Weekly Metrics Review With Your Staff Provide this template to your senior staff who will be providing metrics data for discussion at weekly status meetings.
Ransomware Readiness Summary Presentation Template Summarize your organization's current readiness and present a prioritized project roadmap to improve ransomware prevention and recovery capabilities.
Workbook: Equip Managers to Adopt Inclusive Leadership Behaviors Use the participant workbook as a resource for participants to reference during and after the Equip Managers to Adopt Inclusive Leadership Behaviors training session.
Diversity & Inclusion Initiatives Catalog Use this catalog to evaluate and select an appropriate mixture of D&I approaches to address the needs to the department and its employees.
Inclusive Work Practices Template Use this template to evaluate and customize work practices with leaders.

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