Templates & Policies

Service Desk Roles and Responsibilities Guide

The service desk will function more efficiently when agents know their roles and responsibilities and they are communicated with stakeholders.

Business-Managed Applications Communication Template

This document, associated with the blueprint Embrace Business-Managed Applications, will help you communicate the value of business-managed applications and your approach...

Security Compliance Process Template

Use this template to help document your information security compliance management program.

Grant Follow-up Email Template

Respond to the grant agency whether your application was successful or not. Increase the credibility of your organization. ​​

Software M&S Cancellation Decision Guide

Use this tool to provide guidance and validation when you consider cancelling a vendor's M&S.

Software M&S Cancellation Support Template

Use this template to present to leadership your validation for cancelling vendor(s) M&S.

Software M&S Executive Summary Template

Use this template to present your results of the project to your leadership.

Application Modernization Communication Template

This document, associated with the blueprint Modernize Your Applications, will help you communicate how application modernization can be applied to your organization.

Data Lineage Diagram Template

Use this template to create a data lineage diagram – a tool that will help give context to data quality issue root cause analyses and solutioning.

Data Quality Problem Statement Template

One of the biggest challenges in data quality is determining the actual data quality problem. Use this template to identify the data quality problems that are facing the...
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