Templates & Policies

Support Plan

Use this deck to present the changes you want to make to your partners and leaders.

Active Directory Process Workflows

Use this template to structure your own Active Directory processes in the service desk for onboarding, offboarding, permission changes, and lateral transfers.

Active Directory Standard Operating Procedure

The Active Directory Standard Operating Procedure ensures that you have a comprehensive document in place as a point of reference for maintaining your Active Directory.

Technical Debt Executive Summary Presentation

Communicate the business impact of technical debt and different options to address it.

IT Service Management Business Case Template

Use this template to create a light business case to gain buy-in and define goals, milestones, and use cases.

IT Incident Management Runbook Blank Template

IT incidents can be categorized into runbooks where a standardized response process is defined, eliminating inconsistency and ambiguity while increasing operational...

Incident Management Workflow Library

Document your procedures to identify control points and areas of opportunity.

Chatbot POC RACI

Use this template to record the roles and responsibilities of your chatbot support team.

Chatbot Conversation Tree Library

Use this template to record your chatbot conversation trees before implementing them.

DRP-BCP Review Workflow

Review your full DR and BC plans annually to identify changes that weren’t captured via day-to-day change management.

Support Plan Use this deck to present the changes you want to make to your partners and leaders.
Active Directory Process Workflows Use this template to structure your own Active Directory processes in the service desk for onboarding, offboarding, permission changes, and lateral transfers.
Active Directory Standard Operating Procedure The Active Directory Standard Operating Procedure ensures that you have a comprehensive document in place as a point of reference for maintaining your Active Directory.
Technical Debt Executive Summary Presentation Communicate the business impact of technical debt and different options to address it.
IT Service Management Business Case Template Use this template to create a light business case to gain buy-in and define goals, milestones, and use cases.
IT Incident Management Runbook Blank Template IT incidents can be categorized into runbooks where a standardized response process is defined, eliminating inconsistency and ambiguity while increasing operational...
Incident Management Workflow Library Document your procedures to identify control points and areas of opportunity.
Chatbot POC RACI Use this template to record the roles and responsibilities of your chatbot support team.
Chatbot Conversation Tree Library Use this template to record your chatbot conversation trees before implementing them.
DRP-BCP Review Workflow Review your full DR and BC plans annually to identify changes that weren’t captured via day-to-day change management.

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