Operations - Tools
Topics
Service Desk Efficiency CalculatorThe purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity. |
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Authority MatrixThe tool is very basic but can be easily adapted to suit each manager's needs. It uses the RACI matrix (responsible, accountable, consulted, or informed) to describe the... |
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DRP Publishing and Document Management Solution Evaluation ToolDetermine the best strategy for publishing your disaster recovery plan using this tool. |
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XMPL DRP WorkbookThis tool contains additional information that is relevant for XMPL Medical's DRP. |
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BCM Tool – RFP Selection CriteriaA list of criteria for selecting a BCM tool. It can be added to an RFP. |
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XMPL Systems Recovery PlaybookThis document contains a set of checklists that XMPL Medical uses to support its DRP. |
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XMPL DRP Business Impact Analysis ToolThis document is XMPL Medical's business impact analysis. |
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BCP Pilot Project Charter TemplateEstablish scope, roles, and requirements for a BCP pilot project. |
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BCP Maturity ScorecardUse this ISO 22301-aligned tool to assess current BCP maturity. |
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BCP Business Process Workarounds and Recovery ChecklistsA template BCP playbook with workarounds, checklists, and response procedures to support the high-level BCP recovery workflow. |
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