Operations - Tools
Topics
Service Desk Metrics WorkbookSimplify your service desk metric analysis. Use this tool to define goal and action-oriented metrics and dashboards for your service desk. |
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Service Desk Maturity AssessmentThe tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology. |
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Service Desk RoadmapThe Service Desk Roadmap helps track outstanding implementation activities from your service desk standardization project. |
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BCM Vendor Evaluation WorkbookUse this workbook to define use cases and requirements to guide your selection. |
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The ITSM Vendor Evaluation WorkbookUse this workbook to execute vendor evaluations. The workbook can be provided to your vendors to initially self-score and then be reviewed by your team; alternatively, your... |
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Application PortfolioUse this template as a starting point to create an application portfolio and request catalog. |
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Cloud Services Incident Risk and Mitigation Review ToolReview your key cloud vendors’ SLAs, incident preparedness, and data protection strategy. |
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BCM Program Compliance ChecklistsModify the prepopulated checklists to meet your specific requirements. |
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PCI DSS Requirements for BCM Mapped to Info-Tech ResourcesUse the cross-referencing between PCI DSS compliance standards and Info-Tech research, tools, and templates to demonstrate business continuity management compliance to... |
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HIPAA Requirements for BCM Mapped to Info-Tech ResourcesUse the cross-referencing between HIPAA compliance standards and Info-Tech research, tools, and templates to demonstrate business continuity management compliance to auditors. |
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