Operations - Tools
Topics
Business Unit BCP Prioritization ToolPrioritize business units for BCP planning, based on the severity and scope of business impact. |
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BCP Business Impact Analysis ToolUse this tool to conduct and document a business impact analysis for your BCP. |
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Stakeholder Engagement WorkbookUse this Stakeholder Engagement Workbook to create a prioritized list of people who are affected or can affect your project, and to determine how best to communicate with... |
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Service Desk Consolidation TCO Comparison ToolUse this tool to establish TCO models for your organization and compare service desk consolidation scenarios. |
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Service Desk Outsourcing RFP Scoring ToolThis tool will help you score the responses from your vendor to assist in your selection. |
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Internal SLA Maturity Scorecard ToolCreate a roadmap of your overall service maturity, and leverage recommendations to get you where you want to go. |
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Service Desk SLA Metrics Tracking TemplateEstablish a framework to collect the necessary metrics to properly evaluate current service desk service levels. |
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Service Catalog SLA Metrics Tracking TemplateEstablish a framework to collect the necessary metrics to properly evaluate current service catalog service levels. |
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SLA Project Roadmap ToolDocument the projects that will improve current service levels and better satisfy the needs of the business. |
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Systems Management Project ScorecardUse the Systems Management Project Scorecard to identify possible problems inhibiting success of the systems management implementation. |
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