Infrastructure & Operations

Succeed With Enterprise Application Selection Deck

​Too often, organizations leap to an enterprise application choice without spending time on what truly matters. Set yourself up for success by first focusing on a strategic...

An Operational Framework for Rolling Out AI Deck

Explore how focusing on sustainable scale-out can help you avoid AI fragmentation in this keynote presentation delivered at Info-Tech LIVE 2025.

An Operational Framework for Rolling Out AI

Explore how focusing on sustainable scale-out can help you avoid AI fragmentation in this keynote presentation delivered at Info-Tech LIVE 2025.

Info-Tech’s Guide to IT Diagnostics

​The first step to solving any problem is understanding what’s causing it. Explore Info-Tech’s suite of comprehensive diagnostics to help you identify your strengths and...

Define Services in Your CMDB

A Configuration Management Database (CMDB) provides a unique perspective on all your different IT practices and helps alleviate the organizational risk of knowledge loss....

Building Autonomy: Imagining the Future of Self-Guided Machines

In the near-future, intelligent, adaptive, and autonomous machines will be everywhere. Explore what autonomy is, the challenges to building autonomous tools, and ideas on...

The Infrastructure and Operations Playbook – Program Overview

In this concise publication, we introduce you to Info-Tech's Infrastructure and Operations Playbook, a structured, calendar-aligned, actionable framework that I&O leaders...

Service Desk Satisfaction Diagnostic

The Service Desk Satisfaction diagnostic survey lets you actively measure end-user satisfaction with your service desk across seven key dimensions of service desk quality....

The Infrastructure and Operations Playbook

Organizations rely on their IT leaders more than ever to deliver the transformation and innovation needed to thrive in today’s ever-evolving tech landscape – but IT teams...

BYOD Acceptable Use Policy

The purpose of the BYOD Acceptable Use Policy is to define standards, procedures, and restrictions for end users who are connecting a personally owned device to a company’s...
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