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On March 24, 2021, Orange briefed Info-Tech on its UCaaS Business Services solution. Orange has positioned its solution to be flexible and adaptable to a range of client...
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On March 30, 2021, HCL Technologies briefed Info-Tech on the roadmap for Connections. For 2021 and 2022, users can expect Connections to have seamless Microsoft 365...
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This template provides the structure of a user-facing acceptable use policy for Microsoft's OneDrive for Business product. In conjunction with tenant-level controls,...
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This template provides the structure of a user-facing acceptable use policy for Microsoft's SharePoint Online product. In conjunction with tenant-level controls, acceptable...
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This template provides the structure of a user-facing acceptable use policy for Microsoft's Teams product. In conjunction with tenant-level controls, acceptable use...
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The pandemic is a huge opportunity for Infrastructure & Operations, but too many are wasting it. Read this executive brief to learn more.
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Info-Tech has developed an approach to cloud security that is built on the strong foundations of our security strategy model that has been successfully implemented across...
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This storyboard will help you measure and track your workload and ticket trends over time to determine the best approach to optimize your service desk staffing to meet demand.
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Read our concise Executive Brief to find out why you should optimize service desk staffing, review Info-Tech’s methodology, and understand the ways we can support you in...
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There’s no one magic ratio of service desk analysts to users. Determine your optimal service desk structure and staffing levels based on your unique environment, workload,...
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