Infrastructure & Operations
Topics
Improve Service Desk Ticket Queue Management StoryboardThis storyboard will review best practices and advice for improving ticket queue management at the service desk. |
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Improve Service Desk Ticket Queue ManagementTaking time to strengthen your service desk fundamentals - including defining clear and efficient ticket queue management processes - will improve service delivery times,... |
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Drive Ongoing Adoption With an M365 Center of Excellence StoryboardAccelerate business processes change and get more value from your subscription by building and sharing, thanks to an effective Centre of Excellence. |
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Drive Ongoing Adoption With an M365 Center of ExcellenceUser adoption and setting up guardrails in governance are the focuses of the CoE in its early stages. Purge obsolete data from legacy share servers, and rationalize legacy... |
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Enterprise Network Roadmap Technology Assessment ToolThe Enterprise Network Roadmap Technology Assessment Tool provides a value versus readiness assessment of your chosen technology customized to your organization. |
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Enterprise Network Design Considerations StoryboardSecurity, risk, and trust models play into how networks are designed and deployed. If these models are not considered during network design, band-aids and workarounds will... |
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Enterprise Network Design ConsiderationsThe enterprise network of 2020 and beyond is changing, with increasing distributed services, “off network” services, remote users, and security threats. Depending on how... |
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IT Asset Estimations TrackerUse this tool to estimate key data points related to your IT asset estate, as well as your confidence in your estimates. |
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ITAM Strategy TemplateUse this template to document your IT asset management strategy and approach. |
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Develop an IT Asset Management Strategy – Phases 1-2Use this methodology to create a business-aligned, coherent, and durable approach to ITAM. |
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