Infrastructure & Operations
Topics
Develop an IT Infrastructure Services Playbook – Executive BriefRead this Executive Brief to understand why prioritizing in-demand services for an infrastructure services playbook will help you improve service delivery. |
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Service Desk Efficiency CalculatorThe purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity. |
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Authority MatrixThe tool is very basic but can be easily adapted to suit each manager's needs. It uses the RACI matrix (responsible, accountable, consulted, or informed) to describe the... |
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Industry-Specific BIA GuidelinesIncorporate industry-specific considerations to customize how you assess business impact to define appropriate RTOs and RPOs. |
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Puzzle Solving for Hybrid-Cloud, Multi-Cloud, and Containers in a Virtual WorldWith the advent of containers in the emerging technology space and accompanying market excitement, there is much confusion over how to manage applications in legacy... |
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Service Desk Technician IIThe Level II Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving... |
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Service Desk Technician IThe Level I Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing,... |
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Capacity Plan TemplateCustomize this template for a ready-to-use capacity management plan. |
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Business Impact Analysis ToolRank your services and systems by criticality. |
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Flat Panels: Buy vs. Lease WorksheetCrunching numbers related to purchase price and reliability enables IT managers to calculate TCO for different display options. Use Info-Tech's Flat Panels: Buy vs. Lease... |
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