Develop an IT Infrastructure Services Playbook – Executive Brief

Author(s): Frank Trovato , Andrew Sharp , Darin Stahl , Teodora Siman

Use an infrastructure services playbook to clarify infrastructure capabilities and achievable service levels, standardize infrastructure service delivery, and make good strategic decisions.

Read this Executive Brief to:

  • Understand why building workflows and documenting service requirements in a service playbook is critical to IT's success.
  • Learn why managing deployments on- and off-premises can be difficult for teams without documented delivery processes.
  • Understand Info-Tech's methodology and approach to building an infrastructure services playbook.

Create an infrastructure services playbook to improve efficiency, support DevOps, and streamline service delivery.

Tags

operations team, operations management, internal services, service level, internal customers, infrastructure strategy, when to outsource, internal service provider, Infrastructure Standardization, Infrastructure Process Documentation, DevOps, IT Operations, service delivery, Infrastructure Service Process, IT Infrastructure services, Standard Infrastructure Services, Infrastructure Service Workflows, Operations Service Workflows, Service Catalog

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