Operations Management
Topics
Types of Content
Develop Infrastructure & Operations Policies and Procedures – Phase 3: Document Effective ProceduresThis phase of the blueprint Develop Infrastructure & Operations Policies and Procedures will help you document effective procedures to support policies. |
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Develop Infrastructure & Operations Policies and Procedures – Phases 1-3This storyboard will help you create effective, manageable Infrastructure & Operations policies and procedures. |
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Develop an IT Infrastructure Services Playbook – Executive BriefRead this Executive Brief to understand why prioritizing in-demand services for an infrastructure services playbook will help you improve service delivery. |
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Develop an IT Infrastructure Services Playbook – Phases 1-3This storyboard will help you design infrastructure service workflows, build the infrastructure services playbook, identify service costs, and build the service rate sheet. |
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DRP Publishing and Document Management Solution Evaluation ToolDetermine the best strategy for publishing your disaster recovery plan using this tool. |
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Build a Business Case to Improve Change Management Quick GuideThis quick guide is designed to help you build a business case to implement a change management process. |
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Change Advisory Board CharterThis template includes all the procedures that CAB members will follow during the change approval process. |
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Incident Severity Assessment ToolUse this tool to assign levels of severity (ranging from 1-5) to IT incidents, and separate critical incidents from typical incidents, which will be handled by the lower... |
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Problem ManagerUse this template to outline the problem manager's role and responsibilities, including required duties, education, and experience. While the problem manager may not always... |
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Problem Ticket TemplateUse this template to codify which details need to be included in problem documentation, including integration with the incident management process. While most ITSM tools... |
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