Operations Management
Topics
Types of Content
IT Operations Center Prerequisites Assessment ToolThis tool assesses base IT Operations processes prerequisites. |
|
IT Operations Center Stakeholder Buy-In PresentationComplete this template to show the value of the Operations Center project to business stakeholders. |
|
IT Operations Center Continual Improvement TrackerUse this tool to track metrics for continual improvement. |
|
Optimize the IT Operations Center – Phase 2: Define Accountability and MetricsThis phase of the blueprint, Optimize the IT Operations Center, will help you define accountability and identify key metrics to improve. |
|
IT Operations Center RACI Charts TemplateUse this template to define accountability for IT operations processes and tasks. |
|
Optimize the IT Operations Center – Phase 3: Assess Gaps and Prioritize InitiativesThis phase of the blueprint, Optimize the IT Operations Center, will help you identify current gaps and pain points, and prioritize targeted initiatives for improvement. |
|
IT Operations Center Gap and Initiative TrackerUse this tool to record gaps and KPIs along with potential initiatives for improvement. |
|
IT Operations Center Initiative Prioritization ToolUse this tool to prioritize initiatives, taking into account resourcing capacity. |
|
Optimize the IT Operations Center – Phase 4: Launch Initiatives and Track MetricsThis phase of the blueprint, Optimize the IT Operations Center, will help you build an implementation plan and measure success for continual improvement of KPIs. |
|
Configuration ManagerThe role of configuration manager is central to the success of configuration management. |
|
