Operations Management

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Infra & Ops Metrics Program Roles & Responsibilities Guide Use this RACI chart to outline metrics program roles and responsibilities at your organization.
Quarterly Metrics Review With the CIO Use this template to create metrics reports as part of quarterly capacity management/planning review meetings with your CIO and other senior IT management.
Knowledgebase Article Template An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if available),...
Service Cost Cheat Sheet for Azure Document cost factors by cloud service.
Take Control of Cloud Costs on Microsoft Azure Develop processes, procedures, and policies to effectively manage cloud costs.
Take Control of Cloud Costs on Microsoft Azure – Executive Brief Get a handle on cloud costs.
Take Control of Cloud Costs on Microsoft Azure – Phases 1-4 Develop processes, procedures, and policies to effectively manage cloud costs.
Cloud Cost Management Worksheet Document your cloud cost management processes and procedures.
Commitment Purchasing Workflow Document your workflow for purchasing commitment discounts.
Cloud Cost Glossary of Terms Define cloud cost management terms.