Operations Management

Configuration Management Standard Operation Procedures

Use this template to create and communicate your standard operating procedures (SOP) to ensure ongoing maintenance of the CMDB under the configuration management program.

Design Your Cloud Operations

Assess your current cloud maturity and your readiness and fit for new ways of working involved in cloud operations. Design a cloud operations organizational framework...

Problem Management SOP

Use this template to record the key details required for effective problem management – both proactive and reactive. Outline a problem management workflow, record the...

Event Management Roadmap

Use this tool to implement and continually improve upon your event management process.

Event Management Workflow

Use this template to help define your event management handoffs to other service management practices.

Event Management Catalog

Use this tool to record your tracked events and alerts in one place. This catalog allows you to record the rationale, root-cause, and action for all your monitored events.

Engineer Your Event Management Process – Phases 1-3

Engineer an effective event management process scoped to your environment. Establish appropriate actions for every monitored event to respond when that event is detected.

Engineer Your Event Management Process

Reduce response times to solve (potential) incidents when system performance degrades. Build an event management practice where infrastructure and operations can rely on...

Event Management Cookbook

Use this tool to define your workflow for adding new events to track. This cookbook includes the considerations you need to include for every tracked event as well as the...

Problem Management Workflow

Provide a process workflow for easier reference and to communicate process expectations to stakeholders.

Configuration Management Standard Operation Procedures Use this template to create and communicate your standard operating procedures (SOP) to ensure ongoing maintenance of the CMDB under the configuration management program.
Design Your Cloud Operations Assess your current cloud maturity and your readiness and fit for new ways of working involved in cloud operations. Design a cloud operations organizational framework...
Problem Management SOP Use this template to record the key details required for effective problem management – both proactive and reactive. Outline a problem management workflow, record the...
Event Management Roadmap Use this tool to implement and continually improve upon your event management process.
Event Management Workflow Use this template to help define your event management handoffs to other service management practices.
Event Management Catalog Use this tool to record your tracked events and alerts in one place. This catalog allows you to record the rationale, root-cause, and action for all your monitored events.
Engineer Your Event Management Process – Phases 1-3 Engineer an effective event management process scoped to your environment. Establish appropriate actions for every monitored event to respond when that event is detected.
Engineer Your Event Management Process Reduce response times to solve (potential) incidents when system performance degrades. Build an event management practice where infrastructure and operations can rely on...
Event Management Cookbook Use this tool to define your workflow for adding new events to track. This cookbook includes the considerations you need to include for every tracked event as well as the...
Problem Management Workflow Provide a process workflow for easier reference and to communicate process expectations to stakeholders.

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