Business-ITOps Alignment Workbook

An Excel-based workbook to define key focus areas and leverage additional Info-Tech resources to guide you through improvements.

Custom Vendor Landscape: Visitation Management Software

Visitor management systems aid in the process of registering, tracking, and managing visitors. It also ensures a high level of security in the ever-sensitive prison...

Custom Vendor Landscape: Unclaimed Property Management Software

The client is looking for an Unclaimed Property Management software with both front-end capabilities that allow users to submit/report claims; and back-end capabilities for...

Custom Vendor Landscape: Process Mining Software

Process Mining Software is an essential tool in providing an end-to-end analysis and understanding of business processes. Leading solutions can mine high volumes of data...

Custom Vendor Landscape: Fleet Management Software

Fleet management software (FMS) is computer software that enables people and organizations to accomplish a series of specific tasks in the management of any or all aspects...

Incident Management and Service Desk SOP

Use this template to record the key details required for effective critical incident management, including a list of critical IT services, a list of key upper tier...

Automate IT Asset Data Collection LIVE 2024 Presentation

​Good asset data can inform every important IT decision, and IT Asset Management can deliver unexpected returns to savvy IT professionals. To deliver accurate, actionable,...

Discover Shadow IT and Reduce SaaS Risks

​Shadow IT and business-managed software may be increasing security risk. Learn how SaaS management tools will help you to discover and manage your SaaS environment to...

Embrace Automation Capabilities and Revolutionize IT Operations

​AI features and initiatives can be overwhelming, and if not prioritized, they may become counterproductive. A deliberate and planned ITOps automation strategy can...

Establish Use Cases to Unlock the Value of Your CMDB

A well-functioning configuration management database (CMDB) empowers almost all other IT management and governance practices, but to unlock its true potential, its data...
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