I&O Process Management
Topics
Types of Content
Infrastructure & Operations Skills Inventory and Gap AnalysisAn Excel template to assess how well your organization’s technical skills and staffing can support your technology strategy and goals. |
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Infrastructure & Operations Staffing CalculatorAn Excel-based tool that compares the demand on your I&O team’s time to the team’s supply of available time. |
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Build Your Infrastructure Platform Engineering CapabilityThis research provides a framework, hypotheses, and practical deliverables to help infrastructure leaders reduce operational toil, improve predictability, and maintain... |
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Clio’s $1B Power Move: Legal Tech Enters Its AI EraClio, a leading global legal technology company based in Canada, has completed a $1 billion acquisition of vLex, a global legal intelligence platform. Simultaneously, Clio... |
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Incident Management and Service Desk SOPUse this template to record the key details required for effective critical incident management, including a list of critical IT services, a list of key upper tier... |
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Project Transition Presentation TemplateA customizable PowerPoint template for communicating details of your transition plan across the organization. |
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Transition and Operationalize Incoming ProjectsLeverage the storyboard and associated materials to build a plan for developing a project handover that the service desk will use to support the new application/product.... |
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Operations ChecklistAn Excel-based self-evaluation tool to ensure all service support initiatives are transitioned. |
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Transition and Operationalize Incoming Projects – Phases 1-3A step-by-step methodology for transferring project support to the service team efficiently and effectively. |
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Project Transition TemplateA comprehensive documentation template to enhance knowledge transfer and requirements communication. |
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