Embrace the Inevitability of Multicloud

For many businesses, one of the key benefits of the cloud ecosystem is enabling choice for different users, groups, and projects in the organization. But this means...

ITAM Vendor Evaluation Workbook

Define ITAM tool requirements to objectively evaluate vendors based on use cases relevant to your situation.

Align Projects With the IT Change Lifecycle

Misalignment between IT change management and project management leads to headaches for both practices. IT leaders must involve project management throughout the change...

Change Management Standard Operating Procedure

This template is designed to give organizations a defined set of standards and guidelines to conduct their change management practice effectively.

Align Projects With the IT Change Lifecycle Storyboard

Use this storyboard to align projects within your IT change management lifecycle.

Next-Generation InfraOps

IT Operations continue to be challenged by increasing needs for scale and speed. We’ve seen Agile evolve into DevOps, then different “xOps” that are too many to count....

Next-Generation InfraOps Storyboard

IT Operations continue to be challenged by increasing needs for scale and speed. We’ve seen Agile evolve into DevOps, then different “xOps” that are too many to count....

Build a Continual Improvement Program

Leverage these materials to build a plan for providing high-quality services and products that are aligned with ongoing increases in your stakeholder expectations. In this...

Use Cases and Data Worksheet

Use this template to determine data requirements to meet use cases.

Continual Improvement Workflow

This is a sample workflow that you can use as a starting point for building a process for continual improvement.
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