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With remote work becoming a normal employee offering for many organizations, self-serve/self-solve becoming more prominent, and a common call out to improve customer...
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Use the template to build out your proposal to transform your field technical support services.
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Enormous amounts of IT budget are allocated to projects each year, but once the project is over, how do you manage the change and ensure the systems are being used?...
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In the situation where new technology is not being used after a project is complete, consider the following approach.
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Start designing a cloud brokerage that delivers value beyond gatekeeping.
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Increasingly, large institutions and governments are adopting cloud-first postures for delivering IT resources. Combined with the growth of cloud offerings that are able to...
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Use this tool to estimate key data points related to your IT asset estate, as well as your confidence in your estimates.
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Use this template to document your IT asset management strategy and approach.
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Use this methodology to create a business-aligned, coherent, and durable approach to ITAM.
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Use this scoring sheet to help you define and evaluate IBM i vendor responses.
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