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Score vendor proposals and construct a SOW for a contact center solution.
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Measuring business value provided by IT is very challenging. This blueprint will help you achieve a clear metrics project by following our two-phase methodology: assess...
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This phase of the blueprint, Take Control of Infrastructure and Operations Metrics, will help you discover your business challenges and IT goals, and find your target...
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This phase of the blueprint, Take Control of Infrastructure and Operations Metrics, will help you make an action plan for your metrics and communicate to CIO and IT staff.
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Use this methodology to measure the business impact of your technical debt and build a roadmap to fix it.
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Develop processes, procedures, and policies to effectively manage cloud costs.
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Develop processes, procedures, and policies to effectively manage cloud costs.
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Read the Market Overview to understand what features and capabilities are available in ITAM tools. The right features match is key to making a data heavy and challenging...
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It looks advantageous to share services that are unanimously used throughout the organization. Identifying core services, assessing risks, and communicating with key...
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This phase will help you identify your key drivers for shared services, determine the feasibility to move into shared services and discover challenges for such transition.
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