Service Management
Topics
Types of Content
Service Desk Maturity AssessmentThe tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology. |
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Sample Communication PlanA sample template to guide your communications around the integration and implementation of your overall service desk improvement initiatives. |
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IT Service Management Demo Script TemplateUse this demonstration script to provide service desk solution vendors with a consistent set of instructions, ensuring an objective comparison of product features. |
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Knowledgebase Article TemplateAn accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if available),... |
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Knowledge ManagerThe Knowledge Manager's role is to collect, synthesize, organize, and manage corporate information and in support of business units across the enterprise. |
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Service Desk Standard Operating ProcedureThis template is designed to help service managers kick-start the standardization of service desk processes. |
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Service Desk Efficiency CalculatorThe purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity. |
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Service Desk Outsourcing RFP Scoring ToolThis tool will help you score the responses from your vendor to assist in your selection. |
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New Service Concept TemplateUse this template to communicate your initial ideas for a new service to stakeholders before building a comprehensive business case. |
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New Service Proposal TemplatePreparing a formal business proposal for a new service can be a challenge for many IT leaders. Use this template to obtain formal justification to move forward given the... |
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