Service Management - Storyboard
Topics
Types of Content
Create a Service Management Roadmap – Phase 1: Launch ProjectThis phase of the blueprint will help you establish a project charter to get buy in for maturing your service management practices. |
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Create a Service Management Roadmap – Phase 2: Assess the Current StateThis phase will help you assess multiple aspects of your service management program to establish the current state. |
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Create a Service Management Roadmap – Phase 3: Identify the Target StateThis phase will help you take the outputs from the current state assessment, synthesize themes, and identify roadmap activities. |
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Develop a Plan to Pilot Enterprise Service Management – Phases 1-3This blueprint will help you develop an action plan to pilot enterprise service management. |
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Initiate Your Service Management Program – StoryboardDerive full value out of service management by running it like a program with defined goals that are tied to business needs and governance that keeps decisions aligned to... |
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Develop Meaningful Service Metrics – Phases 1-3Develop the right service metrics to tie IT service performance to business value and user experience. This will enable immediate stakeholder value and reinforce alignment... |
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Create an IT View of the Service Catalog – Phases 1-4This storyboard will help you extend your service catalog to include the technical components and processes required to deliver each service. |
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Create an IT View of the Service Catalog – Phase 4: Determine People & ProcessThis phase of the blueprint will introduce a method for determining roles and responsibilities required to support user-facing services. It will also help with documenting... |
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Create an IT View of the Service Catalog – Phase 3: Identify Underpinning ServicesThis phase of the blueprint will introduce a method for finding underpinning supporting technologies and documenting them appropriately for use in the catalog. |
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Create an IT View of the Service Catalog – Phase 2: Identify Service-Specific TechnologyThis phase of the blueprint will introduce a method for finding service-specific technologies and documenting them appropriately for use in the catalog. |
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