Strategy & Governance

Service and Operations Strategy Assessment

An easy-to-use Excel workbook allowing an extensive self-assessment of your integrated operational practices.

Service and Operations Task Planning and Role Assignment Tool

An Excel-based template to document and prioritize activities.

Business-ITOps Alignment Workbook

An Excel-based workbook to define key focus areas and leverage additional Info-Tech resources to guide you through improvements.

Service and IT Operations Strategy and Roadmap Template​

A customizable PowerPoint template to document the outputs from this blueprint’s activities in a boardroom-ready presentation.

Handy.ai Case Study: AI for Process Orchestration and Automation

How AI is used in process orchestration and automation.

​​Create a Service Management and IT Operations Strategy​

Develop a holistic, integrated vision for IT operations and service management practices in alignment with your organization’s greater goals.
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Meet the Canadian Public Sector Executive Services Leadership Team

Canada is really big, and so is Info-Tech Research Group’s dedicated Canadian Public Sector research and advisory services team’s ambition. We ensure that our members in...

Integrated Governance, Risk, and Compliance Capstone

Explore an integrated approach to governance, risk, and compliance to enable your organization as it shifts and drives toward value.

Exponential IT Research Center Capstone

This capstone piece includes a summary of all the predictions within each of the exponential IT domains. It also includes a boardroom-ready keynote that will help you bring...

Minimum Viable Business Case Canvas

In one page, document the business case for a solution idea that is being evaluated for prototyping or further development.
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