CIOs are under pressure to show that AI investments are delivering value, but many initiatives fall short because organizations lead with technology instead of operational signals.
This keynote from Info-Tech LIVE 2026 introduces a practical five-step framework that turns customer-visible friction into a signal for operational inefficiency, identifying where AI agents will reduce cycle time, eliminate handoffs, and deliver results that tie directly to the business outcomes leadership is already tracking.
Review this keynote presentation from Info-Tech LIVE 2026.
Presenter(s): Julie Geller, Principal Research Director, Info-Tech Research Group
