Enterprise Applications
Topics
Develop an Actionable ERP Strategy and Roadmap – Phase 3: Build and Govern the RoadmapThis phase of the blueprint, Develop an Actionable ERP Strategy and Roadmap, will help you define and scope work initiatives to build your ERP strategy roadmap, as well as... |
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ERP Governance Charter TemplateThis template will help you identify and define the provisions around roadmap reviews, changes, and audits, with associated roles, responsibilities, and enforcement powers. |
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ERP Strategy Stakeholder PresentationThis template will help you consolidate the outputs of your completed activities throughout the Develop an Actionable ERP Strategy and Roadmap blueprint in a professional... |
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Drive Customer Convenience by Enabling Text-Based Customer SupportThis blueprint will help you assess if using text messaging channels is a prudent avenue to provide your customers with real-time service and support. |
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Drive Customer Convenience by Enabling Text-Based Customer Support – Executive BriefText messaging is everywhere, but businesses aren’t capitalizing on it. |
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Drive Customer Convenience by Enabling Text-Based Customer Support – Phases 1-3Your customers love mobile messaging services; leapfrog your competitors by having a strategy to provide first-rate service to them in this explosively popular channel. |
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Drive Customer Convenience by Enabling Text-Based Customer Support – Phase 1: Create the Business Case for Text-Based Customer SupportRead this phase for a clear direction on the drivers and value proposition of text-based customer support for your organization. |
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Text-Based Customer Support Strategic Summary TemplateThe summary template encompasses all activities and delivers an overview of what the strategy will look like in a presentable fashion. Create a defined strategy by... |
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Text-Based Customer Support Project Charter TemplateA project charter serves several important functions. It organizes the selection and procurement project so that you can make efficient and effective resource allocation... |
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Text-Based Customer Support Business Case AssessmentUse this tool to help select a specific use case that matches your organizational needs for text-based customer support. |
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