Enterprise Applications
Topics
LMS vs LXP: What’s the Difference?In its most basic terms, a learning experience platform (LXP/LEP) sits on top of your learning management system (LMS) to create a better discovery experience for your... |
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Zendesk: Customer Service Management Powerhouse Looks to Expand Its FootprintZendesk has been a keystone vendor for external customer service management for over a decade. It is now making a strong effort to expand into adjacent functional areas,... |
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Magento in Motion: Adobe Officially Repositions Magento as Adobe Commerce Cloud at Summit 2019Adobe announced at Adobe Summit 2019 the launch of Adobe Commerce Cloud – a rebranding of its savvy acquisition of Magento. As part of the launch, Adobe highlighted strong... |
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ServiceNow Branches Beyond Internal IT Service Delivery to Tackle External Customer Service Use CasesServiceNow has been a mainstay vendor for internal IT service management for over a decade. It is now making a concerted effort to expand into adjacent functional areas,... |
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Adobe Deepens Ties With Microsoft and LinkedIn to Enhance Account-Based ExperiencesAdobe announced at Adobe Summit 2019 that it is deepening its partnership with Microsoft, leveraging LinkedIn as a data source within Adobe Experience Cloud to provide... |
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ServiceNow and Adobe Take On Customer Relationship Management GiantsAdobe and ServiceNow are partnering to improve customer service and experience management. This reflects ServiceNow’s strategy to expand beyond ITSM, but this space will be... |
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AI Continues to Fuel ERP Vendors’ Arms Race – Don’t Disregard This When Considering Your Next ERP ProjectArtificial intelligence continues to fuel the arms race among ERP vendors. Last week Oracle announced that it has extended the AI (machine learning, to be more precise)... |
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Dassault Is the Latest PLM Vendor to Harness AutomationDassault has announced a partnership with ABB, making it the third major PLM vendor to collaborate with an industrial automation expert. The stated goal of the partnership... |
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Adobe Charges Ahead on Driving Compelling Personalization Using AIAdobe is a pillar within the marketing orchestration and customer experience management space. Recently announced improvements to its personalization engine using AI will... |
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Salesforce Aims to Invest $2 Billion Over Five Years in Its Canadian BusinessSalesforce, an established leader in a variety of customer experience domains, recently announced it will expand its Canadian footprint with a $2-billion investment over... |
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