Enterprise Applications
Topics
Monday.com Is Missing a Crucial Link in Its Blockchain PredictionIt’s not often that revolutionary solutions come up in the world of project management, so monday.com’s Peter Giffen grabbed my attention with his recent blog on... |
|
Salesforce Rolls Out Customer 360 Truth to Better Tackle Data and IdentitySalesforce recently announced during Dreamforce 2019 the introduction of Customer 360 Truth. The product aims to stitch together customer information from marketing, sales... |
|
Ivanti Changes Direction: It Has Installed New Leadership With Experience in Enterprise Software, Mergers & AcquisitionsClearlake Capital is shaking up Ivanti’s leadership. Expect greater focus on efficiency and acquisitions beyond ITSM and IT operations. |
|
SugarCRM Rolls Out Fall ’19 Release With Savvy Improvements to Collaboration and Self-Service CapabilitiesSugarCRM – a well-established player in the market for CRM platforms – recently rolled out its Fall 2019 release. From a functional perspective, the release does a good job... |
|
SAP Makes Moves Into the Cloud Contact Center Space With an Eye to Enhance Omnichannel Service DeliverySAP’s Digital Interconnect Group recently announced the launch of SAP Contact Center 365. In conjunction with its incumbent solutions for customer experience – particularly... |
|
Oracle’s Q2 FY20 Earnings Are Good, but Top Line Growth Remains StagnantOracle reported slightly better-than-expected Q2 FY20 results, but despite substantial revenue numbers and high growth areas such as Oracle Cloud, Fusion ERP, and... |
|
Sakai 19.3 Maintenance ReleasedThis is the third maintenance release since Sakai 19 was released in spring 2019. Thanks to its open-source community, Sakai is continuously providing fixes, security... |
|
Salesforce Broadens Its Vertical Strategy With Dedicated Manufacturing and Consumer Goods CloudsSalesforce recently announced the introduction of two new vertical-specialized solutions: Consumer Goods Cloud and Manufacturing Cloud. The introduction is a clear signal... |
|
Salesforce Looks to Go Further in the Field by Announcing Acquisition of Field Service Vendor ClickSoftwareClickSoftware has been a mainstay of the field service automation (FSA) space. While Salesforce is a recognized market leader in general customer service management (CSM)... |
|
CRM Users Are Not Happy With What AI Provides: They Want More Out of ItFreshworks recently published a study showing that only 12% of customer relationship management (CRM) users leverage an AI-based tool. |
|
