This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
+1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)

Zoom Video Communications, Inc.

Zoom Team Chat

Composite Score

9.0 /10

CX Score

9.2 /10

124 Reviews Write a Review

What is Zoom Team Chat?

Make meaningful connections with a unified solution for meetings, team chat, whiteboard, phone, and more.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Zoom Team Chat won the following awards in the Unified Communications as a Service category

Filter By

2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact

Latest Award, 2025

2025 Data Quadrant Champion

2025

7 Top Rated Capabilities

6 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

9 Top Rated Capabilities

9 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

10 Top Rated Capabilities

9 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Champion

2022

7 Top Rated Capabilities

6 Top Rated Features

2022

Zoom Team Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Team Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Team Chat?

2% Negative

1% Neutral

97% Positive

Pros

Reliable
Efficient Service
Continually Improving Product
Effective Service

Feature Ratings

Average 85

Communications

Mobility

Web & Desktop Conferencing

Audio Transcription

Call Management

Secure Access

Third-Party Integration

Centralized Management Portal

Presence IM

Speech Access and Personal Assistant

Analytics Reporting

Vendor Capability Ratings

Average 83

Ease of Implementation

Quality of Features

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Ease of Customization

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Zoom Team Chat Reviews

davit t.

Role: Student Academic
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2020

use zoom for feel comfortable and make nice meets

Likeliness to Recommend

8 /10

What differentiates Zoom Team Chat from other similar products?

easy to use

What is your favorite aspect of this product?

change background

What do you dislike most about this product?

network problems

What recommendations would you give to someone considering this product?

check network problems

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Khem Lal P.

Role: Consultant
Industry: Education
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Sep 2020

Online Classroom made effective with Zoom.

Likeliness to Recommend

10 /10

What differentiates Zoom Team Chat from other similar products?

ZOOM's whiteboard freature is very useful and the app is very stable.

What is your favorite aspect of this product?

I love its simplicity and it has all the necessary features to run online meetings and classes effectively.

What do you dislike most about this product?

I don't have any complaints. But recently there has been some outages.

What recommendations would you give to someone considering this product?

Introduce text to speech feature.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Efficient Service

Jimmy G.

Role: Operations
Industry: Education
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted May 2021

Easy to use, but a bit pricey. Takes some practice

Likeliness to Recommend

8 /10

What differentiates Zoom Team Chat from other similar products?

It's a unique product that offers a wide variety of solutions.

What is your favorite aspect of this product?

Being able to work and have meetings from anywhere I need to.

What do you dislike most about this product?

Some of the features don't always work correctly.

What recommendations would you give to someone considering this product?

No further recommendations.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Latest Research

Zoom Team Chat

What is Zoom Team Chat?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

Zoom Team Chat Ratings

90 Likeliness to Recommend

96 Plan to Renew

1 Since last award

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Zoom Team Chat?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Communications Includes communication portals, secure messaging, and automated alerts.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Secure Access Establishment of a VPN session to the internal phone system.

Third-Party Integration Integration with business processes and workflow applications. Key goal is to reduce latency.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Presence IM Knowing the availability of users.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Zoom Team Chat Reviews

davit t.

use zoom for feel comfortable and make nice meets

Likeliness to Recommend

Pros

Khem Lal P.

Online Classroom made effective with Zoom.

Likeliness to Recommend

Pros

Jimmy G.

Easy to use, but a bit pricey. Takes some practice

Likeliness to Recommend

Pros

Most Popular Zoom Team Chat Comparisons

Microsoft Teams

Webex Calling

Google Voice

Zoho

Avaya Infinity Platform

RingEX

Title

1
Since last award

Feature Ratings

Communications

Mobility

Web & Desktop Conferencing

Audio Transcription

Call Management

Secure Access

Third-Party Integration

Centralized Management Portal

Presence IM

Speech Access and Personal Assistant

Analytics Reporting

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Ease of Customization

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training