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signNow

Composite Score

8.7 /10

CX Score

8.8 /10

61 Reviews Write a Review

What is signNow?

SignNow is an award-winning e-signature solution used by millions of people to sign, send and manage documents on any device.

Company Details

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Awards & Recognition

signNow won the following awards in the Electronic Signature category

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Strategy and Innovation
Product Impact
Conflict Resolution

2023

1 Top Rated Capabilities

0 Top Rated Features

2023

Strategy and Innovation
Product Impact
Conflict Resolution

2022

signNow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on signNow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

94 Likeliness to Recommend

3
Since last award

96 Plan to Renew

2
Since last award

89 Satisfaction of Cost Relative to Value

12
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love signNow?

13% Negative

11% Neutral

76% Positive

Pros

Inspires Innovation
Client Friendly Policies
Reliable
Performance Enhancing

Feature Ratings

Average 82

User-Friendly

Digital Signature

Notifications

Third-Party Integration

Audit Trail

Security

Workflow

Customizable Branding

Mobile

Regulatory Compliance

Templates

Vendor Capability Ratings

Average 80

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Business Value Created

Vendor Support

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Breadth of Features

Usability and Intuitiveness

Quality of Features

signNow Reviews

Shivam K.

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

Ease of use, nothing unique, not very expensive

Likeliness to Recommend

8 /10

What differentiates signNow from other similar products?

Cleaner UI

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Seems basic at times

What recommendations would you give to someone considering this product?

Try other products in the same price range which suits your tech stack better.

Pros

Inspires Innovation
Acts with Integrity
Over Delivered
Appreciates Incumbent Status

Joshua W.

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Easy to use for an affordable price.

Likeliness to Recommend

8 /10

What differentiates signNow from other similar products?

Not many differentiators to be honest. Lots of similar features to competitors, but they offer them at a more attractive pricepoint.

What is your favorite aspect of this product?

I do appreciate the ability to utilize templates. It helps save time, specifically for the repetitive tasks associated with standard documents that need to be signed.

What do you dislike most about this product?

The feature-set is relatively straight-forward. Not a ton of bells and whistles, but that's totally fine. It gets the job done!

What recommendations would you give to someone considering this product?

Allow users to create custom fields based on what they use most often that isn't offered in the standard sets of fields.

Pros

Respectful
Reliable
Performance Enhancing
Enables Productivity

Cons

Inhibits Innovation
Slower Product Innovation
Commodity Features

Shannon M.

Role: C-Level
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Works for Our Needs

Likeliness to Recommend

10 /10

What differentiates signNow from other similar products?

I have only used other products as a signee, but on the backside of SignNow I find it fairly user-friendly.

What is your favorite aspect of this product?

I like the archival aspect of SignNow. It's where we keep all our e-signed docs.

What do you dislike most about this product?

It took me a bit to understand how to use it, but that's because I'm not "techy". It's fairly user-friendly once I learned it.

What recommendations would you give to someone considering this product?

Great for both legal signature collection and archiving of documents.

Pros

Reliable
Performance Enhancing
Enables Productivity
Helps Innovate

Latest Research

signNow

What is signNow?

Company Details

Need Assistance?

Awards & Recognition

signNow Ratings

94 Likeliness to Recommend

3 Since last award

96 Plan to Renew

2 Since last award

89 Satisfaction of Cost Relative to Value

12 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love signNow?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

User-Friendly Intuitive and easy-to-use, with drag and drop tools to build forms on a visual canvas-type workspace.

Digital Signature Not the same as e-signature. A digital signature is an encrypted packet associated with a document. Encrypted and decrypted via keys in a signatory certificate.

Notifications Alerting can be triggered by the application including documents that are not signed making administration much easier.

Third-Party Integration Able to integrate easily with other business systems e.g. CRM, ERP, Document Management, Microsoft.

Audit Trail View all previous activity including any recent edits and user access.

Security Software provides appropriate data and access security.

Workflow Solution allows business to automate approval and action routines for easy fast processing through the lifecycle.

Customizable Branding Tool allows user to apply its own branding to documents and create its own forms.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Regulatory Compliance Includes compliance with regulations and standards such as SOX, HIPPA, NIST, PCI-DSS etc.

Templates Tool provides a set of pre-made templates you can use and distribute instead of creating new ones for every situation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

signNow Reviews

Shivam K.

Ease of use, nothing unique, not very expensive

Likeliness to Recommend

Pros

Joshua W.

Easy to use for an affordable price.

Likeliness to Recommend

Pros

Cons

Shannon M.

Works for Our Needs

Likeliness to Recommend

Pros

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Feature Ratings

User-Friendly

Digital Signature

Notifications

Third-Party Integration

Audit Trail

Security

Workflow

Customizable Branding

Mobile

Regulatory Compliance

Templates

Vendor Capability Ratings

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Business Value Created

Vendor Support

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Breadth of Features

Usability and Intuitiveness

Quality of Features