What is Salesforce Sales Cloud?
The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
96 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Sales Cloud?
Pros
- Reliable
- Enables Productivity
- Respectful
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Sales Management
Account and Contact Management
Analytics and Reporting
Customer Service Management
Collaboration
Activity and Workflow Management
Marketing Management
Quote Contract and Proposal
Telephony and Call Center Management
Mobile
Vendor Capability Ratings
Breadth of Features
Business Value Created
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Ease of Customization
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of IT Administration
Usability and Intuitiveness
Vendor Support
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Conversation Intelligence
Translation missing: en.product_page.ratings.score 9.0
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Sales Enablement
Translation missing: en.product_page.ratings.score 8.9
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Lead Management
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Salesforce Sales Cloud Reviews
Zach K.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted May 2022
Best CRM on the market
Likeliness to Recommend
What differentiates Salesforce Sales Cloud from other similar products?
The intuitive user experience, the breadth of features and depth of functionality, and the responsiveness (load time). Does not freeze up like many other CRMs.
What is your favorite aspect of this product?
The responsiveness (load time)
What do you dislike most about this product?
It is difficult for companies that do not have a large group of highly technical Salesforce admins to adequately customize the solution and provide the updates that the business users need regularly.
What recommendations would you give to someone considering this product?
Salesforce CRM is the best solution on the market if you have the spend and strong IT department.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Mithil P.
- Role: Operations
- Industry: Energy
- Involvement: End User of Application
Submitted May 2022
A detailed tool that comes with a learning curve!
Likeliness to Recommend
What differentiates Salesforce Sales Cloud from other similar products?
The training available, modules, and level of subscriptions customizable per industry is a major benefit.
What is your favorite aspect of this product?
How deep the product can go to meet your marketing and sales automation needs.
What do you dislike most about this product?
It can get too technical at times.
What recommendations would you give to someone considering this product?
I would recommend users to take certifications to understand the full depth of the product.
Pros
- Continually Improving Product
- Security Protects
- Helps Innovate
- Includes Product Enhancements
Cons
- Less Friendly Negotiation
- Less Effective Service
- Vendor Friendly Policies
Meagan J.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted May 2022
Sales Team Management Platform.
Likeliness to Recommend
What differentiates Salesforce Sales Cloud from other similar products?
Easy sales operations management and easy to create marketing reports which are more valuable and effective to the business productivity.
What is your favorite aspect of this product?
Features are easy to customize and starting the manipulation is quite easy and campaigns monitoring functionalities are effective.
What do you dislike most about this product?
None at all to report as a problem on this platform capabilities and the customer services provided are excellent and helpful to their customers.
What recommendations would you give to someone considering this product?
The ability to manage multiple marketing content and the easy data management and even lead management is very simple through this platform.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
