


What is Salesforce Sales Cloud?
The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
96 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Sales Cloud?
Pros
- Reliable
- Enables Productivity
- Respectful
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Sales Management
Account and Contact Management
Analytics and Reporting
Customer Service Management
Collaboration
Activity and Workflow Management
Marketing Management
Quote Contract and Proposal
Telephony and Call Center Management
Mobile
Vendor Capability Ratings
Breadth of Features
Business Value Created
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Ease of Customization
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of IT Administration
Usability and Intuitiveness
Vendor Support
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Conversation Intelligence
Translation missing: en.product_page.ratings.score 9.0
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Sales Enablement
Translation missing: en.product_page.ratings.score 8.9
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Lead Management
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Salesforce Sales Cloud Reviews

Dominique B.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2022
One of the best CRM I have used.
Likeliness to Recommend
What differentiates Salesforce Sales Cloud from other similar products?
It was initially difficult to collect, manage, and close deals with users while using Excel to handle all of this data, but now it is amazing, we can easily monitor and call the data of customers, or prospects, we can easily have your ongoing follow-up and your schedule for your next follow-up as well. The primary issue we tackled was having a single source of truth for all consumer data. Having a single repository for all client information ensures the data's accuracy and aids your business's decision-making process at all levels.
What is your favorite aspect of this product?
It enables people to attain significant success in their working environment. This software's user interface and user experience were excellent. It is fairly simple to acquire or obtain account information. Salesforce is without a doubt the world's most powerful CRM. Within the system, you may create any sales process scenario. If your team's data flow and data hygiene are strong, it is dependable and can assist business choices based on your information.
What do you dislike most about this product?
When compared to other CRM, the option in sales force software is not easy to use; the options in the platform are quite tough to understand; and a person who is just starting his career with sales force may have some difficulties. If the basic/generic sales force setup does not work for your company, you will most likely need someone to set it up for you, such as a developer or sales force expert. The Salesforce mobile app is terrible. The app's user experience is utterly wrong, and there haven't been any substantial upgrades in years. They should completely overhaul the app experience.
What recommendations would you give to someone considering this product?
If you're searching for a CRM that can help you tailor lead monitoring and tracking, as well as assess the quality of leads and their sources, you can rely on the sales force to not only accomplish that, but also to assist you. to assess consumer requirements Consider hiring an outside sales force professional to assist you with implementation. It makes a huge impact, in my opinion. It assists you in getting off to a good start, which is an important component of learning new software and the moment at which most people lose up.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity

Arpit D.
- Role: Vendor Management
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Jun 2022
The Best CRM Platform, Excellent To Increase Sales
Likeliness to Recommend
What differentiates Salesforce Sales Cloud from other similar products?
alesforce is an extremely versatile platform that has grown a lot and in a short time, thanks to all the updates that are constantly being brought to it. It is an ecosystem that can serve many industries, since it can have a specific product referring to any branch of work, so it can satisfy the needs of any type of client, which makes it the best software to store sales and details of orders for your organization as you can properly store important business data and reports in this software. It is very easy to send contracts to your client and view their information in one go, from this platform.
What is your favorite aspect of this product?
I love how customizable Salesforce can be, I love the fact that I can combine my data to create my analytics within different objects and that it allows for third-party integrations, which can help provide solutions to things very quickly because you also have the chat process and the email process.
What do you dislike most about this product?
There is nothing about Salesforce itself that I don't particularly dislike, the truth is that I have had an amazing experience using this software, but sometimes, it can have some bugs, which can be a bit annoying like not being able to use the flows correctly, but It is not something that prevents me from continuing to enjoy this program since it is something that does not happen constantly.
What recommendations would you give to someone considering this product?
Salesforce is feature rich and blazing fast, it can be used as more than a sales tool, most of its features are easy to use and also super helpful like hints, coding window, Developer Console, SOQL, they are very useful features precise which makes it the most efficient and effective CRM we have ever used
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity

Rezwana S.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2022
The all-known Salesforce UI for SMBs
Likeliness to Recommend
What differentiates Salesforce Sales Cloud from other similar products?
It augments the capabilities of Salesforce, so if you are already using Salesforce then this software would provide with lot of other analytical tools to manage the pipeline.
What is your favorite aspect of this product?
Analytical tools provided such as account and contact management, automatic data capture, opportunity tracking, lead management, task and event tracking; mail sync up is another crucial addition. For small businesses such as ours, this is a better equipped version from Salesforce Lightning platform.
What do you dislike most about this product?
I can not create custom objects in Salesforce essentials, I would like to see that in this solution.
What recommendations would you give to someone considering this product?
For small to mid sized business, this solution is a good one for managing all the customer data and responding to requests from a single screen, if you are familiar with the Salesforce interface. However, the pricing is on the higher side to start with.
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Unique Features