What is Salesforce Sales Cloud?
The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
96 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Sales Cloud?
Pros
- Enables Productivity
- Respectful
- Reliable
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Sales Management
Account and Contact Management
Analytics and Reporting
Customer Service Management
Collaboration
Activity and Workflow Management
Marketing Management
Quote Contract and Proposal
Telephony and Call Center Management
Mobile
Vendor Capability Ratings
Breadth of Features
Business Value Created
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Ease of Customization
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of IT Administration
Usability and Intuitiveness
Vendor Support
Also Featured in...
Sales Engagement Platforms
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Conversation Intelligence
Translation missing: en.product_page.ratings.score 9.0
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Sales Enablement
Translation missing: en.product_page.ratings.score 8.9
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Lead Management
Translation missing: en.product_page.ratings.score 8.9
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Salesforce Sales Cloud Reviews
Fabian H.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2023
Just take Salesforce. It‘s worth the price premium
Likeliness to Recommend
What differentiates Salesforce Sales Cloud from other similar products?
Integrability, huge functionality
What is your favorite aspect of this product?
Intuitive, integrateable
What do you dislike most about this product?
The pricetag is very high
What recommendations would you give to someone considering this product?
Take Salesforce. It‘s best
Pros
- Continually Improving Product
- Trustworthy
- Efficient Service
- Effective Service
Jake B.
- Role: Consultant
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Nov 2023
Great first step into the wider salesforce 360!
Likeliness to Recommend
What differentiates Salesforce Sales Cloud from other similar products?
Sales cloud provides a level of flexibility and customisation which no other products can match. This also dictates the price as a market leading product, often fighting against industry specific CRMs, but once you look further down the business roadmap to integrations and other departments it is a no brainer.
What is your favorite aspect of this product?
The reporting functionality is best in class, whilst you can purchase tableau to beef up the reporting the out the box functionality provides more than enough intelligence to provide all teams and management with the reports they need.
What do you dislike most about this product?
The fact that lots of features are hidden behind additional license costs or new product spheres.
What recommendations would you give to someone considering this product?
Consider reaching out to a consultancy to implement as it is fairly vanilla out of the box and will not be customised to your business' needs.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Less Friendly Negotiation
Muhammed Ali T.
- Role: Information Technology
- Industry: Transportation
- Involvement: End User of Application
Submitted Nov 2023
Greatest CRM Tool
Likeliness to Recommend
What differentiates Salesforce Sales Cloud from other similar products?
Although it is a very old school tool, it always creates wonders for your relations with consumers.
What is your favorite aspect of this product?
While working with B2B clients, seeing all the information regarding them in one place is great feature.
What do you dislike most about this product?
Sometimes, the tool is getting itself sometimes too much time to load and function.
What recommendations would you give to someone considering this product?
I'd definitely recommend users to get more and more trainings regarding Salesforce because it's a huge tool to learn.
Pros
- Over Delivered
- Friendly Negotiation
- Helps Innovate
- Continually Improving Product
