Paylocity Customer Reviews 2025 | Payroll

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Paylocity

Composite Score

8.4 /10

CX Score

8.4 /10

123 Reviews Write a Review

What is Paylocity?

Paylocity is all-in-one software platform that gives HR pros a way to easily manage daily tasks in payroll, benefits, talent, and workforce management. Paylocity's modern HR and payroll solution streamlines work, enhancing business outcomes. Their unified software suite makes it easier to focus on building your workforce.

Company Details

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Awards & Recognition

Paylocity won the following awards in the Payroll category

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1 Top Rated Capabilities

0 Top Rated Features

2025

2 Top Rated Capabilities

6 Top Rated Features

2024

0 Top Rated Capabilities

4 Top Rated Features

2023

Paylocity Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paylocity.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

8
Since last award

95 Plan to Renew

9
Since last award

77 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paylocity?

2% Negative

9% Neutral

89% Positive

Pros

Respectful
Reliable
Transparent
Trustworthy

Feature Ratings

Average 82

Direct Deposit

Benefits Calculation

Tax Form Preparation

Time and Attendance

Taxation Deduction

Self Service Portal

Compensation Management

HR Systems Interface

Accounting Systems Interface

Retirement Plan Tracking

Vacation and Leave Tracking

Vendor Capability Ratings

Average 74

Business Value Created

Breadth of Features

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Ease of Implementation

Ease of Data Integration

Ease of Customization

Also Featured in...

Workforce Management - Midmarket

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Benefits Administration

Translation missing: en.product_page.ratings.score 8.2

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Talent Management

Translation missing: en.product_page.ratings.score 8.2

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Human Capital Management - Midmarket

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Paylocity Reviews

Luke S.

Role: Sales Marketing
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

App great website eh…

Likeliness to Recommend

6 /10

What differentiates Paylocity from other similar products?

The mobile app is truly great. They should have the developers of the mobile app revamp the website

What is your favorite aspect of this product?

Mobile app hands down

What do you dislike most about this product?

Software was glitchy lack of customer support

What recommendations would you give to someone considering this product?

Gets the job done.

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

Cons

Inhibits Innovation
Less Performance Enhancing
Less Caring

sangeetha G.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

User friendly tool

Likeliness to Recommend

10 /10

What differentiates Paylocity from other similar products?

The support team was very prompt and helpful. I believe customer service was better here compared to the other portals

What is your favorite aspect of this product?

It was very easy to download paystubs and look at the breakup/ components of the paycheck. Also customer service was great. They were always prompt and very knowledgeable.

What do you dislike most about this product?

Initially when I switched from another tool to this, certain things were not very intuitive. But once I got familiar with the interface the features became more obvious

What recommendations would you give to someone considering this product?

Great product. Go for it!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jerren R.

Role: Operations
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2025

Great Product

Likeliness to Recommend

10 /10

What differentiates Paylocity from other similar products?

The flexibility and ease of use

What is your favorite aspect of this product?

Reporting is very robust

What do you dislike most about this product?

New features added without taking into account how that affects the current user

What recommendations would you give to someone considering this product?

Consider the size of your company as this is an excellent tool for larger companies

Pros

Efficient Service
Effective Service
Caring
Saves Time

Cons

Commodity Features

Latest Research

Paylocity

What is Paylocity?

Company Details

Need Assistance?

Awards & Recognition

Paylocity Ratings

90 Likeliness to Recommend

8 Since last award

95 Plan to Renew

9 Since last award

77 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+80 Net Emotional Footprint

How much do users love Paylocity?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Direct Deposit Ability to print or deposit paychecks directly into bank accounts.

Benefits Calculation Ability to calculate benefits

Tax Form Preparation Ability to prepare employee taxation forms at tax time.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Taxation Deduction Ability to calculate and deduct appropriate taxes

Self Service Portal Ability for employees to update personal profiles through a self-service portal.

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

HR Systems Interface Ability to interface with the organization’s HR system.

Accounting Systems Interface Ability to interface with the organization’s accounting system.

Retirement Plan Tracking Ability to manage employee retirement benefits and tax implications.

Vacation and Leave Tracking Ability to track employee sick and vacation entitlements.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Workforce Management - Midmarket

Benefits Administration

Talent Management

Human Capital Management - Midmarket

Paylocity Reviews

Luke S.

App great website eh…

Likeliness to Recommend

Pros

Cons

sangeetha G.

User friendly tool

Likeliness to Recommend

Pros

Jerren R.

Great Product

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Direct Deposit

Benefits Calculation

Tax Form Preparation

Time and Attendance

Taxation Deduction

Self Service Portal

Compensation Management

HR Systems Interface

Accounting Systems Interface

Retirement Plan Tracking

Vacation and Leave Tracking

Vendor Capability Ratings

Business Value Created

Breadth of Features

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Ease of Implementation

Ease of Data Integration

Ease of Customization