Paylocity Customer Reviews 2025 | Human Capital Management

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Paylocity

Composite Score

7.6 /10

CX Score

7.7 /10

73 Reviews Write a Review

What is Paylocity?

Paylocity is all-in-one software platform that gives HR pros a way to easily manage daily tasks in payroll, benefits, talent, and workforce management. Paylocity's modern HR and payroll solution streamlines work, enhancing business outcomes. Their unified software suite makes it easier to focus on building your workforce.

Company Details

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Awards & Recognition

Paylocity won the following awards in the Human Capital Management - Midmarket category

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0 Top Rated Capabilities

2 Top Rated Features

2024

Service Experience

2023

0 Top Rated Capabilities

1 Top Rated Features

2022

Paylocity Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paylocity.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

5
Since last award

93 Plan to Renew

7
Since last award

77 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+75 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paylocity?

4% Negative

11% Neutral

85% Positive

Pros

Reliable
Respectful
Trustworthy
Acts with Integrity

Feature Ratings

Average 74

Employee Record

Payroll Administration

Time and Attendance

Reporting and Analytics

Position Management

Benefits Administration

Scheduling

Interactive Organizational Chart

Talent Acquisition

Workforce Planning

Learning and Development

Vendor Capability Ratings

Average 73

Breadth of Features

Ease of IT Administration

Quality of Features

Business Value Created

Availability and Quality of Training

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Ease of Customization

Also Featured in...

Workforce Management - Midmarket

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Payroll

Translation missing: en.product_page.ratings.score 8.4

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Benefits Administration

Translation missing: en.product_page.ratings.score 8.2

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Talent Management

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Paylocity Reviews

Cheryl B.

Role: Human Resources
Industry: Construction
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2025

Always improving features

Likeliness to Recommend

9 /10

What differentiates Paylocity from other similar products?

The value for the features offered. Very good client support, training, and knowledge base.

What is your favorite aspect of this product?

The enhanced payroll process. It has cut our payroll time to less than half of what it was before. Worforce management and document capabilities are also good.

What do you dislike most about this product?

Reporting. There is not much customization with the dynamic reporting, and it is too complex for someone who doesn't have hours to spend testing it. How about an enhancement that allows you to drag and drop data fields to create custom reports?

What recommendations would you give to someone considering this product?

Test the demo to get a feel for the product. Speak to someone who has been using it for a while to get a clear understanding of the capabilities and value.

Pros

Continually Improving Product
Reliable
Enables Productivity
Respectful

Lynnette J.

Role: Human Resources
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2025

Users Friendly

Likeliness to Recommend

9 /10

What differentiates Paylocity from other similar products?

Not sure as I have not used others

What is your favorite aspect of this product?

Being able to go from Recruiting straight to Hire

What do you dislike most about this product?

Having to insert the same information into different modules because they do not talk to each other

What recommendations would you give to someone considering this product?

Overall it is a good product

Pros

Caring
Respectful
Acts with Integrity
Enables Productivity

Indre T.

Role: Human Resources
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2025

All the features we need and good customer support

Likeliness to Recommend

10 /10

What differentiates Paylocity from other similar products?

No manual entries, meaning, I can run weekly payroll remotely. Posting openings, recruiting and onboarding new employees is seamless. Great support team that is available and responsive; I can reach out to MY TEAM rather than a rep that happens to pick up my call. Knowledge base easy to follow and great training tool. Reporting capabilities.

What is your favorite aspect of this product?

I can process and submit payroll weekly from ANYWHERE. There is no longer any dependency of manual tracking on paper (i.e. PTO requests, physical timecards, etc.).

What do you dislike most about this product?

Not sure there are aspects of the software we dislike. Occasionally, the turnaround time of responses between Paylocity internal departments (i.e. customer support and tax team) seem to take longer than expected.

What recommendations would you give to someone considering this product?

Make a list of all your must-haves in a system as well as a wish list. In our research timeline, Paylocity checked almost all the boxes. Two and a half years later, we are very satisfied with the decision that was made.

Pros

Enables Productivity
Caring
Respectful
Reliable

Cons

Charges for Enhancements

Latest Research

Paylocity

What is Paylocity?

Company Details

Need Assistance?

Awards & Recognition

Paylocity Ratings

85 Likeliness to Recommend

5 Since last award

93 Plan to Renew

7 Since last award

77 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+75 Net Emotional Footprint

How much do users love Paylocity?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Employee Record Includes workforce and employee data such as contact information, address, phone, employee identifiers, employment history, hire and release dates, etc.

Payroll Administration Includes basic payroll, taxes and other deductions, check runs, deposits, and pay stubs.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Position Management Ability to control attributes of job and position titles, org structure and charting, job descriptions, and roles and responsibilities.

Benefits Administration Employee participation in benefits programs such as paid time off, medical/dental/life insurance policies, 401k/RRSP participation, as well as self-service.

Scheduling Includes unloading, delivery, goods issue, and loading date. Integrates shipping, transportation, and receiving calendars and determines scheduling direction.

Interactive Organizational Chart An interactive org chart of the company so that users can see roles, departments, teams, etc.

Talent Acquisition Supports the process of sourcing and recruiting employees in alignment with organizational needs.

Workforce Planning Includes employee scheduling, shift tracking, adequate staffing level planning and alerts, location tracking and projects, and other tracking and reports.

Learning and Development All aspects of learning management systems, content and curriculum development, development plans, skills databases, certifications, and reporting.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Workforce Management - Midmarket

Payroll

Benefits Administration

Talent Management

Paylocity Reviews

Cheryl B.

Always improving features

Likeliness to Recommend

Pros

Lynnette J.

Users Friendly

Likeliness to Recommend

Pros

Indre T.

All the features we need and good customer support

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Employee Record

Payroll Administration

Time and Attendance

Reporting and Analytics

Position Management

Benefits Administration

Scheduling

Interactive Organizational Chart

Talent Acquisition

Workforce Planning

Learning and Development

Vendor Capability Ratings

Breadth of Features

Ease of IT Administration

Quality of Features

Business Value Created

Availability and Quality of Training

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Ease of Customization