Paylocity Customer Reviews 2025 | Workforce Management

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Paylocity

Composite Score

8.5 /10

CX Score

8.6 /10

79 Reviews Write a Review

What is Paylocity?

Paylocity is all-in-one software platform that gives HR pros a way to easily manage daily tasks in payroll, benefits, talent, and workforce management. Paylocity's modern HR and payroll solution streamlines work, enhancing business outcomes. Their unified software suite makes it easier to focus on building your workforce.

Company Details

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Awards & Recognition

Paylocity won the following awards in the Workforce Management - Midmarket category

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Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

Latest Award, 2025

7 Top Rated Capabilities

10 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

8 Top Rated Capabilities

6 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

6 Top Rated Capabilities

4 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

Paylocity Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paylocity.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

3
Since last award

98 Plan to Renew

79 Satisfaction of Cost Relative to Value

5
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paylocity?

1% Negative

7% Neutral

92% Positive

Pros

Respectful
Acts with Integrity
Reliable
Client Friendly Policies

Feature Ratings

Average 80

Time Capture

Time Capture Physical

Shift Management

Staffing

Workforce Scheduling

Attendance Management and Policies

Labor Costing and Splitting

Workforce Dashboards and Reporting

Rate Policies

Workforce Planning and Forecasting

Absence Management

Vendor Capability Ratings

Average 76

Ease of IT Administration

Business Value Created

Quality of Features

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Usability and Intuitiveness

Vendor Support

Ease of Data Integration

Ease of Customization

Also Featured in...

Payroll

Translation missing: en.product_page.ratings.score 8.4

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Benefits Administration

Translation missing: en.product_page.ratings.score 8.2

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Talent Management

Translation missing: en.product_page.ratings.score 8.2

View Paylocity in this category (opens in a new tab)

Human Capital Management - Midmarket

Translation missing: en.product_page.ratings.score 7.6

View Paylocity in this category (opens in a new tab)

Paylocity Reviews

Krista G.

Role: Human Resources
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2025

Easy, Efficient, and Exceptional Service

Likeliness to Recommend

10 /10

What differentiates Paylocity from other similar products?

I’ve worked with Paylocity, Paychex, and ADP, and Paylocity is by far the easiest to use—for both admin and employees. I also love that when I call, someone actually answers right away (no endless hold music!). Their customer service is outstanding and a big reason I’ve chosen to bring Paylocity into two different companies.

What is your favorite aspect of this product?

Payroll is very easy and customizable.

What do you dislike most about this product?

I don't like paying implementation fees on everything I want to add.

What recommendations would you give to someone considering this product?

I wish the performance management portion was more flexible in the setup and features.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cheryl B.

Role: Human Resources
Industry: Construction
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2025

Always improving features

Likeliness to Recommend

9 /10

What differentiates Paylocity from other similar products?

The value for the features offered. Very good client support, training, and knowledge base.

What is your favorite aspect of this product?

The enhanced payroll process. It has cut our payroll time to less than half of what it was before. Worforce management and document capabilities are also good.

What do you dislike most about this product?

Reporting. There is not much customization with the dynamic reporting, and it is too complex for someone who doesn't have hours to spend testing it. How about an enhancement that allows you to drag and drop data fields to create custom reports?

What recommendations would you give to someone considering this product?

Test the demo to get a feel for the product. Speak to someone who has been using it for a while to get a clear understanding of the capabilities and value.

Pros

Continually Improving Product
Reliable
Enables Productivity
Respectful

Role: C-Level
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Oct 2025

Working with Paylocity makes our company better

Likeliness to Recommend

9 /10

Pros

Respectful
Helps Innovate
Continually Improving Product
Reliable

Latest Research

Paylocity

What is Paylocity?

Company Details

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Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

Paylocity Ratings

91 Likeliness to Recommend

3 Since last award

98 Plan to Renew

79 Satisfaction of Cost Relative to Value

5 Since last award

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Paylocity?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Time Capture The use of device-agnostic methods to clock-in/out of a shift or role.

Time Capture Physical The use of physical clocks (swipe, key, biometric, retina) to clock-in/out of a shift or a role.

Shift Management The ability for employees to exchange and bid on available shifts, rotations, and schedules.

Staffing The rostering or assigning of resources to a shift or schedule based on a pre-defined set of criteria.

Workforce Scheduling The ability to configure work schedules for hourly and salaried employees and teams (e.g. crew, car, vessel), including rotations and recurring shifts.

Attendance Management and Policies The ability to configure rules related to types of hours, job requirements, thresholds, and eligible employees.

Labor Costing and Splitting The ability to report on the cost of labor for schedules, resources, and work types against other reporting dimensions.

Workforce Dashboards and Reporting The ability to report on both in-range (day, week, month, quarter, etc.) events as well as aggregate views of labor.

Rate Policies The ability to configure or integrate with rate policies for jobs, resources, and other identifying attributes.

Workforce Planning and Forecasting The ability to forecast and plan for labor requirements based on historical, heuristic, and other parameters.

Absence Management The ability to configure absence policies and types, call-ins, and provide visibility into absences.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Payroll

Benefits Administration

Talent Management

Human Capital Management - Midmarket

Paylocity Reviews

Krista G.

Easy, Efficient, and Exceptional Service

Likeliness to Recommend

Pros

Cheryl B.

Always improving features

Likeliness to Recommend

Pros

Working with Paylocity makes our company better

Likeliness to Recommend

Pros

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Title

3
Since last award

5
Since last award

Feature Ratings

Time Capture

Time Capture Physical

Shift Management

Staffing

Workforce Scheduling

Attendance Management and Policies

Labor Costing and Splitting

Workforce Dashboards and Reporting

Rate Policies

Workforce Planning and Forecasting

Absence Management

Vendor Capability Ratings

Ease of IT Administration

Business Value Created

Quality of Features

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Usability and Intuitiveness

Vendor Support

Ease of Data Integration

Ease of Customization