What is Paylocity?
Paylocity is all-in-one software platform that gives HR pros a way to easily manage daily tasks in payroll, benefits, talent, and workforce management. Paylocity's modern HR and payroll solution streamlines work, enhancing business outcomes. Their unified software suite makes it easier to focus on building your workforce.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
8
Since last award
95 Plan to Renew
9
Since last award
77 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Paylocity?
Pros
- Respectful
- Reliable
- Transparent
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Direct Deposit
Benefits Calculation
Tax Form Preparation
Time and Attendance
Taxation Deduction
Self Service Portal
Compensation Management
HR Systems Interface
Accounting Systems Interface
Retirement Plan Tracking
Vacation and Leave Tracking
Vendor Capability Ratings
Business Value Created
Breadth of Features
Quality of Features
Usability and Intuitiveness
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of IT Administration
Vendor Support
Ease of Implementation
Ease of Data Integration
Ease of Customization
Also Featured in...
Workforce Management - Midmarket
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Benefits Administration
Translation missing: en.product_page.ratings.score 8.2
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Talent Management
Translation missing: en.product_page.ratings.score 8.2
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Human Capital Management - Midmarket
Translation missing: en.product_page.ratings.score 7.6
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Paylocity Reviews
Andrea S.
- Role: Human Resources
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Oct 2023
Features work but customer service lacks.
Likeliness to Recommend
What differentiates Paylocity from other similar products?
Affordability Intuitive
What is your favorite aspect of this product?
Ease of use
What do you dislike most about this product?
Customer support. Everything has to be funneled through someone to get to where it needs to go. You can't reach out directly. After implementation you are not a priority.
What recommendations would you give to someone considering this product?
Consider how much assistance you usually need before purchasing.
Pros
- Generous Negotitation
- Respectful
- Helps Innovate
- Continually Improving Product
Cons
- Commodity Features
- Less Effective Service
- Less Inspiring
Christopher H.
- Role: Human Resources
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Oct 2023
Easy to complete the survey.
Likeliness to Recommend
What differentiates Paylocity from other similar products?
The ease of use, functionality and multiple methods to enter, view and transact data
What is your favorite aspect of this product?
The compensation module
What do you dislike most about this product?
The benefits program didn’t work well with the rest of paylocity
What recommendations would you give to someone considering this product?
Conduct an in depth analysis of the modules to see what is needed, before just buying everything,
Pros
- Fair
- Security Protects
- Helps Innovate
- Enables Productivity
Cons
- Commodity Features
Kate Y.
- Role: Human Resources
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Oct 2023
Decent but customer service lacks
Likeliness to Recommend
What differentiates Paylocity from other similar products?
The variety of modules within Paylocity make it a nice "one stop shop". In theory having one system for Payroll and HRIS is good, but in practicality there are many hiccups we run into. The single sign on has been great for our employees as well.
What is your favorite aspect of this product?
The variety of modules within Paylocity make it a nice "one stop shop".
What do you dislike most about this product?
The modules do not all talk to one another, there are silos within the system, this is a barrier. The customer service is also not stellar. Additionally, customizations for fields are difficult and cumbersome or non-existent.
What recommendations would you give to someone considering this product?
Make sure to have a variety of individuals at the table when making the decision whether or not to purchase. HR, IT, Accounting, Learning and Development, Etc.
Pros
- Respectful
- Friendly Negotiation
- Continually Improving Product
- Trustworthy
Cons
- Inhibits Innovation
- Under Delivered
- Leverages Incumbent Status
