Paylocity Customer Reviews 2025 | Payroll

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Paylocity

Composite Score

8.4 /10

CX Score

8.4 /10

129 Reviews Write a Review

What is Paylocity?

Paylocity is all-in-one software platform that gives HR pros a way to easily manage daily tasks in payroll, benefits, talent, and workforce management. Paylocity's modern HR and payroll solution streamlines work, enhancing business outcomes. Their unified software suite makes it easier to focus on building your workforce.

Company Details

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Awards & Recognition

Paylocity won the following awards in the Payroll category

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1 Top Rated Capabilities

0 Top Rated Features

2025

2 Top Rated Capabilities

6 Top Rated Features

2024

0 Top Rated Capabilities

4 Top Rated Features

2023

Paylocity Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paylocity.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

8
Since last award

96 Plan to Renew

10
Since last award

77 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paylocity?

2% Negative

10% Neutral

88% Positive

Pros

Respectful
Reliable
Trustworthy
Fair

Feature Ratings

Average 82

Direct Deposit

Benefits Calculation

Time and Attendance

Tax Form Preparation

Taxation Deduction

Self Service Portal

Compensation Management

HR Systems Interface

Accounting Systems Interface

Vacation and Leave Tracking

Retirement Plan Tracking

Vendor Capability Ratings

Average 74

Business Value Created

Breadth of Features

Quality of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Ease of Implementation

Ease of Data Integration

Ease of Customization

Also Featured in...

Workforce Management - Midmarket

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Benefits Administration

Translation missing: en.product_page.ratings.score 8.3

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Talent Management

Translation missing: en.product_page.ratings.score 8.2

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Human Capital Management - Midmarket

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Paylocity Reviews

Jennifer C.

Role: Human Resources
Industry: Agriculture
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2025

Easy to Administer and Easy for the End User

Likeliness to Recommend

10 /10

What differentiates Paylocity from other similar products?

The ease of use in the system is hands down above other systems. I have complete control over report writing and workforce planning. They are always innovating!

What is your favorite aspect of this product?

I LIVE in this system. All our employee records are managed and housed in Paylocity. Payroll processing is simple and quick.

What do you dislike most about this product?

Sometimes the service reps don't take the time to problem solve outside the box solutions. They often just refer to PEAK articles that are either not helpful or outdated.

What recommendations would you give to someone considering this product?

If you don't have a good service rep, request another one. We went through a couple different reps before I found one that really understands how I operate and how our business works.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Heather B.

Role: Human Resources
Industry: Recreation
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2025

I love Paylocity!

Likeliness to Recommend

10 /10

What differentiates Paylocity from other similar products?

User friendly for administrators and employees. Client services is very knowledgeable and helpful. The payroll process is top notch.

What is your favorite aspect of this product?

Definitely the payroll process. It's very user friendly and makes process so much easier.

What do you dislike most about this product?

I really do not dislike anything about Paylocity, however the Community module is basic with minimal features.

What recommendations would you give to someone considering this product?

Do your research and learn about all the features Paylocity has to offer.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: C-Level
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Oct 2025

Lots of work but worth it

Likeliness to Recommend

8 /10

Pros

Reliable
Trustworthy
Continually Improving Product
Performance Enhancing

Cons

Inhibits Innovation
Commodity Features
Less Efficient Service

Latest Research

Paylocity

What is Paylocity?

Company Details

Need Assistance?

Awards & Recognition

Paylocity Ratings

90 Likeliness to Recommend

8 Since last award

96 Plan to Renew

10 Since last award

77 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+80 Net Emotional Footprint

How much do users love Paylocity?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Direct Deposit Ability to print or deposit paychecks directly into bank accounts.

Benefits Calculation Ability to calculate benefits

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Tax Form Preparation Ability to prepare employee taxation forms at tax time.

Taxation Deduction Ability to calculate and deduct appropriate taxes

Self Service Portal Ability for employees to update personal profiles through a self-service portal.

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

HR Systems Interface Ability to interface with the organization’s HR system.

Accounting Systems Interface Ability to interface with the organization’s accounting system.

Vacation and Leave Tracking Ability to track employee sick and vacation entitlements.

Retirement Plan Tracking Ability to manage employee retirement benefits and tax implications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Workforce Management - Midmarket

Benefits Administration

Talent Management

Human Capital Management - Midmarket

Paylocity Reviews

Jennifer C.

Easy to Administer and Easy for the End User

Likeliness to Recommend

Pros

Heather B.

I love Paylocity!

Likeliness to Recommend

Pros

Lots of work but worth it

Likeliness to Recommend

Pros

Cons

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8
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10
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Feature Ratings

Direct Deposit

Benefits Calculation

Time and Attendance

Tax Form Preparation

Taxation Deduction

Self Service Portal

Compensation Management

HR Systems Interface

Accounting Systems Interface

Vacation and Leave Tracking

Retirement Plan Tracking

Vendor Capability Ratings

Business Value Created

Breadth of Features

Quality of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Ease of Implementation

Ease of Data Integration

Ease of Customization