What is Microsoft Dynamics 365?
Dynamics 365 (previously Microsoft Dynamics 365 ERP) offers AI-powered ERP and CRM applications to help you better manage sales, service, finance, and supply chain operations. Use them individually or together to connect teams, processes, and data for improved efficiency and new insights.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
80 Likeliness to Recommend
1
Since last award
86 Plan to Renew
2
Since last award
77 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Dynamics 365?
Pros
- Helps Innovate
- Enables Productivity
- Efficient Service
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Analytics and Reporting
Accounting and Financial Management
Governance Risk and Compliance
Customer Relationship Management
Industry Specific Capabilities
Procurement Management
Service Management
Supply Chain Management
Human Capital Management
Job and Project Management
BI and Performance Management
Vendor Capability Ratings
Breadth of Features
Usability and Intuitiveness
Business Value Created
Quality of Features
Ease of IT Administration
Ease of Implementation
Vendor Support
Ease of Data Integration
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Also Featured in...
Microsoft Dynamics 365 Reviews
- Role: Public Sector
- Industry: Healthcare
- Involvement: Initial Implementation
Submitted Jun 2026
Flexible solution with established partner network
Likeliness to Recommend
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Altruistic
Michael J.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2026
Smart and Reliable Business Management Tool.
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 from other similar products?
The biggest differentiator of Dynamics 365 is that it directly integrates with other Microsoft tools like Excel, Outlook and Teams. Whenever I send an email from Outlook, it shows up in my lead history. The overall customization and ecosystem is quite strong. If you have a clear workflow, you can easily align it with your goals as well, from outreach to service. I think it's not just for sales, it's designed to run the entire business.
What is your favorite aspect of this product?
What I liked the most is that the customer history and activity log are all in one place. When I write notes after a call, track emails and then schedule a follow-up, I don’t have to search for context again and again. This is very practical for me. Visibility in the pipeline is better and the status of deals is clear and data quality also helps. If the team manages things with discipline, reporting becomes quite meaningful. When the right structure is created, overall clarity becomes an essential routine. Work also seems faster and the mind is less stressed.
What do you dislike most about this product?
The major problem is that customization is difficult and really requires technical expertise to deal with it. Sometimes we have to make few small changes like adding a few fields, but that still requires an IT person to come help us out.
What recommendations would you give to someone considering this product?
If your company is small and you just need to track leads and deals, relying on this software would require more time and effort. It's better to get HubSpot or Pipedrive. But if your company already uses Microsoft products and has a large budget, you might want to consider it. One more thing is definitely take training. First, I recommend using the free trial for at least 15 days. Everything looks fast in the demo, but it's different in real life.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Efficient Service
- Role: Information Technology
- Industry: Insurance
- Involvement: IT Leader or Manager
Submitted Nov 2025
Good software overall
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Efficient Service
Cons
- Under Delivered
