This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)

Microsoft Corporation

Microsoft Dynamics 365 ERP

Composite Score

8.0 /10

CX Score

8.3 /10

70 Reviews Write a Review

What is Microsoft Dynamics 365 ERP?

Enterprise resource planning (ERP) systems help organizations manage their businesses with efficiency and flexibility—bringing together finance, manufacturing, retail, supply chain, warehouse, and inventory. Optimize your financials and operations to drive growth and make real-time, data-driven decisions at global scale—all with an intelligent, modern business application.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Microsoft Dynamics 365 ERP won the following awards in the Enterprise Resource Planning - Enterprise category

Filter By

2025 Data Quadrant Champion

Latest Award, 2025

9 Top Rated Capabilities

9 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

10 Top Rated Capabilities

9 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

11 Top Rated Capabilities

8 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Champion

2022

8 Top Rated Capabilities

4 Top Rated Features

2022

2021 Emotional Footprint Champion

2021

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2021

Microsoft Dynamics 365 ERP Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Dynamics 365 ERP.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

93 Plan to Renew

2
Since last award

83 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Dynamics 365 ERP?

2% Negative

9% Neutral

89% Positive

Pros

Respectful
Generous Negotitation
Security Protects
Performance Enhancing

Feature Ratings

Average 83

Accounting and Financial Management

Analytics and Reporting

Customer Relationship Management

Industry Specific Capabilities

Governance Risk and Compliance

Procurement Management

Supply Chain Management

Job and Project Management

Service Management

BI and Performance Management

Human Capital Management

Vendor Capability Ratings

Average 80

Breadth of Features

Quality of Features

Ease of Implementation

Business Value Created

Ease of IT Administration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training

Ease of Customization

Ease of Data Integration

Also Featured in...

Supply Chain Management

Translation missing: en.product_page.ratings.score 8.0

View Microsoft Dynamics 365 ERP in this category (opens in a new tab)

Core Financial Management

Translation missing: en.product_page.ratings.score 7.8

View Microsoft Dynamics 365 ERP in this category (opens in a new tab)

Microsoft Dynamics 365 ERP Reviews

Matt B.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2025

Enterprise ERP is never easy, but D365 comecan get

Likeliness to Recommend

10 /10

What differentiates Microsoft Dynamics 365 ERP from other similar products?

AI agents. Interoperability with Microsoft products.

What is your favorite aspect of this product?

Workflows, procurement, AI AGENTS, and PowerBI

What do you dislike most about this product?

Lack of payroll l

What recommendations would you give to someone considering this product?

Great for those invested in MSFT cloud. Future ready with huge AI investment

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Role: C-Level
Industry: Manufacturing
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jun 2025

Solid migration path

Likeliness to Recommend

8 /10

Pros

Inspires Innovation
Security Protects
Helps Innovate
Continually Improving Product

Cons

Less Fair

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jun 2025

There are key advantages from a business process

Likeliness to Recommend

6 /10

Pros

Over Delivered
Helps Innovate
Performance Enhancing
Enables Productivity

Cons

Less Reliable
Less Effective Service
Wastes Time

Latest Research

Microsoft Dynamics 365 ERP

What is Microsoft Dynamics 365 ERP?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

2021 Emotional Footprint Champion

Microsoft Dynamics 365 ERP Ratings

84 Likeliness to Recommend

1 Since last award

93 Plan to Renew

2 Since last award

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Microsoft Dynamics 365 ERP?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Accounting and Financial Management Includes accounting and finance functions such as general ledger, accounts payable, and accounts receivable.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Customer Relationship Management Includes sales order management functions such as quotes, contract, marketing, and automation.

Industry Specific Capabilities Includes all unmentioned industry specific modules and capabilities related to the primary industry of your company.

Governance Risk and Compliance Includes governance, risk management, compliance, security management, controls and audit.

Procurement Management Includes purchasing and procurement management, as well as supplier management and optimization.

Supply Chain Management Includes all aspects of logistics, distribution, and inventory management, as well as warehouse and shipping, order promising, and asset management.

Job and Project Management Includes all aspects of project planning management, costing and billing, resource management and controls, and product data management.

Service Management Includes all aspects of service management, service orders, requests, field service and contracts.

BI and Performance Management Includes all aspects of reporting and BI analytics, as well as planning and optimization.

Human Capital Management Includes employee management functions such as recruiting, payroll, development and performance management.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Supply Chain Management

Core Financial Management

Microsoft Dynamics 365 ERP Reviews

Matt B.

Enterprise ERP is never easy, but D365 comecan get

Likeliness to Recommend

Pros

Solid migration path

Likeliness to Recommend

Pros

Cons

There are key advantages from a business process

Likeliness to Recommend

Pros

Cons

Most Popular Microsoft Dynamics 365 ERP Comparisons

Oracle E-Business Suite

Oracle PeopleSoft ERP

Unit4 ERP

Workday Enterprise Management Cloud

Oracle Fusion Cloud ERP

SAP S/4HANA Cloud

Title

1
Since last award

2
Since last award

Feature Ratings

Accounting and Financial Management

Analytics and Reporting

Customer Relationship Management

Industry Specific Capabilities

Governance Risk and Compliance

Procurement Management

Supply Chain Management

Job and Project Management

Service Management

BI and Performance Management

Human Capital Management

Vendor Capability Ratings

Breadth of Features

Quality of Features

Ease of Implementation

Business Value Created

Ease of IT Administration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training

Ease of Customization

Ease of Data Integration