What is Groove?
Groove was built from the ground-up to help revenue teams foster more productive and profitable relationships with prospects and customers. Everything about Groove is centered around improving efficiency, getting actionable insights, and driving revenue.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
100 Plan to Renew
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Groove?
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Cons
- Less Caring
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Intelligent Search
Multi Channel Support
Mobile Customer Care
Customer Community Management
Agent Collaboration
Contact Center Integration
Agent Scripting
Analytics and Reporting
Customer Self Service Capabilities
Customer Service Workflow Management
Vendor Capability Ratings
Vendor Support
Ease of Customization
Quality of Features
Ease of Implementation
Availability and Quality of Training
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of IT Administration
Usability and Intuitiveness
Business Value Created
Also Featured in...
Groove Reviews
Jishma B.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Sep 2025
Less Clutter, Smart and simple
Likeliness to Recommend
What differentiates Groove from other similar products?
The tool is clean, familiar and intuitive than the other similar products. the support team is always helpful at any point of time and delivers value without complexity
What is your favorite aspect of this product?
Best part I like in Groove is how it brings the simplicity of email into a powerful support tool everything feels unique, fast, and built for customer conversations
What do you dislike most about this product?
Groove lacks some of the customisation and automation features you’d find in other platforms
What recommendations would you give to someone considering this product?
If you're a lean team focused on core support workflows, Groove offers excellent value and ease of use
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
CA Prashant S.
- Role: Finance
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Dec 2024
Fantastic product but need improvement
Likeliness to Recommend
What differentiates Groove from other similar products?
It provides centralized space for communication and task management, file sharing, so need for multiple app integration requires. It is very easy tk use for all team members and it helps them to manage small tasks also. It can be integrated with 3rd party software to sync data.
What is your favorite aspect of this product?
My favourite aspects is its simplicity And it's integration which allows to sync data and it's centralized space for file sharing and communication helps entire team to Improve efficiency.
What do you dislike most about this product?
It does not have any advance features which are useful for complex project for which we have to take 3rd party api for integration. It lakes in detailed work reports as well.
What recommendations would you give to someone considering this product?
I would recommend, first check whether you are working on complex project then this is not for you. Compare with other tools as well and go through basic training and do it for one month on few task only
Pros
- Transparent
- Helps Innovate
- Inspires Innovation
- Appreciates Incumbent Status
Cons
- Less Efficient Service
- Vendor's Interest First
- Less Productive
Primo G.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2024
Its an amazing software to use.
Likeliness to Recommend
What differentiates Groove from other similar products?
groove is amazing for its seamless integration into Salesforce, providing a native and user-friendly sales engagement platform. It stands out for its focus on enhancing our sales team productivity through features like automated email sequences, analytics, and engagement tracking—all within the Salesforce environment—resulting in a streamlined and efficient sales process.
What is your favorite aspect of this product?
For its easy to use and the integration to salesforce
What do you dislike most about this product?
The price is too high
What recommendations would you give to someone considering this product?
Its the best for sales people , its giving you the ability to enhance your productivity.
Pros
- Respectful
- Helps Innovate
- Reliable
- Enables Productivity