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GoTo

GoToConnect

Composite Score

8.0 /10

CX Score

8.1 /10

41 Reviews Write a Review

What is GoToConnect?

Our easily deployed, simple-to-use virtual phone system has video conferencing and messaging built right in.

Company Details

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Awards & Recognition

GoToConnect won the following awards in the Unified Communications as a Service category

Filter By

Service Experience
Conflict Resolution

Latest Award, 2025

2025 Data Quadrant Champion

2025

9 Top Rated Capabilities

6 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Service Experience
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

11 Top Rated Capabilities

11 Top Rated Features

2024

Service Experience
Conflict Resolution

2023

GoToConnect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GoToConnect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

90 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GoToConnect?

3% Negative

2% Neutral

95% Positive

Pros

Trustworthy
Respectful
Client Friendly Policies
Fair

Feature Ratings

Average 85

Communications

Call Management

Secure Access

Centralized Management Portal

Web & Desktop Conferencing

Mobility

Analytics Reporting

Presence IM

Speech Access and Personal Assistant

Session Border Controller

Continuous UCC

Vendor Capability Ratings

Average 85

Ease of Implementation

Ease of IT Administration

Quality of Features

Breadth of Features

Business Value Created

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

GoToConnect Reviews

Susan W.

Role: Public Sector
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

Combination of Effectiveness and Security

Likeliness to Recommend

8 /10

What differentiates GoToConnect from other similar products?

Simple of managing communication through one central point

What is your favorite aspect of this product?

Integrations with other tools.

What do you dislike most about this product?

Nothing in particular I have come across as downside in this tool.

What recommendations would you give to someone considering this product?

Real solution of centralizing your communications.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

fernando m.

Role: C-Level
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2023

Crystal-clear call quality, always.

Likeliness to Recommend

9 /10

What differentiates GoToConnect from other similar products?

What truly sets it apart from other similar products is its seamless integration of essential features.

What is your favorite aspect of this product?

The crystal-clear call quality ensures that our customer interactions are always professional and effective. The mobile app is a lifesaver, allowing us to stay connected on the go, which is crucial in the fast-paced retail environment.

What do you dislike most about this product?

Some of the advanced features and customization options can be a bit challenging for non-tech-savvy employees to grasp quickly.

What recommendations would you give to someone considering this product?

GoToConnect has proven to be a superior digital phone service for our retail business, thanks to its exceptional call quality, user-friendly interface, mobile capabilities and scalability.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Richard Laurence G.

Role: Sales Marketing
Industry: Insurance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2023

I have used Goto for 7 or 8 years

Likeliness to Recommend

10 /10

What differentiates GoToConnect from other similar products?

I have used Goto since the days of join.me (a very early version of meeting software) I have a VoIP & Meeting account. Because of the bundled service, I see no need to use multiple products.

What is your favorite aspect of this product?

Ease of use is the most important thing to me, this is EASY

What do you dislike most about this product?

Occasionally it gets glitchy & I have trouble recording a session.

What recommendations would you give to someone considering this product?

Use it a couple times, you'll see how easy & feature-rich it is.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

GoToConnect

What is GoToConnect?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

GoToConnect Ratings

91 Likeliness to Recommend

98 Plan to Renew

90 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love GoToConnect?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Communications Includes communication portals, secure messaging, and automated alerts.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Secure Access Establishment of a VPN session to the internal phone system.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Presence IM Knowing the availability of users.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

GoToConnect Reviews

Susan W.

Combination of Effectiveness and Security

Likeliness to Recommend

Pros

fernando m.

Crystal-clear call quality, always.

Likeliness to Recommend

Pros

Richard Laurence G.

I have used Goto for 7 or 8 years

Likeliness to Recommend

Pros

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Title

Feature Ratings

Communications

Call Management

Secure Access

Centralized Management Portal

Web & Desktop Conferencing

Mobility

Analytics Reporting

Presence IM

Speech Access and Personal Assistant

Session Border Controller

Continuous UCC

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Quality of Features

Breadth of Features

Business Value Created

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration