Understanding end users’ attitudes toward IT services is essential for establishing a baseline for the quality management program and for improving the overall quality of IT services as a whole.
This IT satisfaction survey offers a series of sample questions that an IT department may wish to present to its user base to identify issues related with IT quality.
Drive Efficiency and Agility with a Fit-for-Purpose Quality Management Program
Be proactive; it costs exponentially more to fix a problem the longer it goes unnoticed.
Quality Management Capability Assessment and Planning Tool
Drive Efficiency and Agility with a Fit-for-Purpose Quality Management Program – Executive Brief
Drive Efficiency and Agility with a Fit-for-Purpose Quality Management Program – Phases 1-4
Drive Efficiency and Agility with a Fit-for-Purpose Quality Management Program – Phase 1: Position the Quality Program
Quality Management Program Charter