Get your IT staff together to position your program. You need a common vision to solidify the program and rally IT around unifying goals. This phase will help you:
- Assess your current maturity with respect to quality management.
- Build a Center of Excellence to help guide and support the quality program.
- Collect information on the current satisfaction and importance of high quality IT services.
- Develop a roadmap to guide the rest of your implementation.
- Hold a positioning working session to build the foundation of your program.
