Drive Efficiency and Agility with a Fit-for-Purpose Quality Management Program – Phase 3: Implement the Quality Program

Author(s): Dana Tessler , Daniel Black

Now you're ready to launch your program. Change management is a critical part of any quality program so this phase is key as it will help you:

• Assess the readiness of your department; launching too soon could be disastrous.
• Decide how you're going to launch: big bang or step by step.
• Design a communication plan that gets your staff excited about and primed for change.
• Launch the program.