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Can Anyone Be a Realistic Competitor for OpenAI?
Bill Wong, research fellow, discusses the challenge of competing with OpenAI, highlighting the company's advancements and dominance in generative AI technology. Despite OpenAI's lead with innovations like ChatGPT, Wong suggests the AI field remains dynamic, offering possibilities for new and exis...
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OpenAI Quells Some Enterprise Fears as Leadership Saga Concludes
Scott Bickley discusses the recent turbulence within OpenAI's board, highlighting the challenges and leadership changes the organization has faced. According to Bickley, the focus is on how such internal dynamics impact the governance and direction of OpenAI, especially concerning generative AI d...
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Why the Human Touch (As Opposed to AI) Matters in Creative Industries
Terra Higginson, principal research director, highlights the crucial role of human creativity and empathy in creative industries, arguing against the sole reliance on AI. Higginson emphasizes that while AI can support creative processes, it cannot replace the unique insights, emotional depth, and...
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Back to CX Basics: Where Does Modern Tech Fit In?
Julie Geller, principal research director, highlights the significance of incorporating generative AI into customer experience strategies for achieving personalization at scale while cautioning against neglecting fundamental customer service principles.
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How AI Is Transforming Project Management
Barry Cousins, distinguished analyst and research fellow, shares insights on how AI is revolutionizing project management by enhancing decision-making processes, optimizing resource allocation, and improving efficiency. Cousins emphasizes the role of AI in transforming traditional methodologies i...
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What Are the Pros and Cons of Shadow IT?
John Annand, research practice lead, explores the complexities of shadow IT, highlighting its potential to foster innovation and efficiency by allowing employees to use their preferred tools and solutions. Annand also underscores the significant risks associated with unmanaged and unauthorized IT...
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Microsoft's AI Access Principles Are All About Its Market Position
Brian Jackson, principal research director, discusses Microsoft's AI access principles, focusing on how they align with the company's market positioning strategy. Jackson explores Microsoft's approach to AI development and deployment, emphasizing the strategic implications for market competition ...
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Uber Overhauls Live Chat, Increasing Customer Adoption
Julie Geller, principal research director, shares insights on Uber's strategic move to enhance its customer service by integrating live chat functionality. According to the company, this upgrade is part of Uber's effort to meet the evolving expectations of its users for more immediate and accessi...
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Deepfakes Are About to Become a Lot Worse, OpenAI’s Sora Demonstrates
Brian Jackson, principal research director, discusses the evolving threat of deepfakes, highlighting a significant development by OpenAI named Sora. According to Jackson, this technology demonstrates an advanced level of deepfake creation, raising concerns about the potential misuse in spreading ...
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